• Job Description

  Req#: BRANC004940

  Vancity is the largest private sector Living Wage Employer in Canada and have been consistently recognized as one of the Top Employers in Canada. Come join our team of 2,600 diverse individuals and access competitive rewards & benefits, all while knowing you are a part of a greater movement.

  As a Branch Concierge you will you will demonstrate excellence in customer service through solid communication and interpersonal skills to build rapports with members whilst adhering to our retail service experience. Existing and potential members and communities will have an engaging experience and a favorable first and last impression enabling Vancity to redefine wealth consistent with branch objectives.

  This is a Full time (reduced work week -28 hours), 12 months' work assignment role located at Shaughnessy Station Community Branch (Br 33) and reports directly to the Assistant Branch Manager.

  A typical day would involve:

  • Managing the demand pipeline of the Community Showcase and Community Stage to proactively promote and demonstrate our Differentiated Member Experience (DME) to the community.
  • Identifying service needs and orchestrates the connection of members to appropriate Vancity staff and communities so that members' needs are met.
  • Supporting the review and due diligence of Community Partnership Plan applications in accordance with Vancity's guiding principles.
  • Leading the planning of in-branch events, the branch participation in community events, and keeps staff and members informed so that our values and commitments to the community are top of mind.
  • Proactively engages members and stakeholders in what Vancity is all about and sets the tone for a positive first and last impression in branch and digitally in order to create an exceptional member experience.
  • Managing member traffic areas (e.g. lobby, lineups) to optimize seamless hand-offs for service.
  • Leading tours of branch and/or branch physical elements to articulate how Vancity's vision and values come to life in the branch and the surrounding community.

  You Have:

  • Advanced communication and interpersonal skills, (e.g. public speaking).
  • Advanced communication and interpersonal skills to greet visitors, answer calls, provide initial response to issues or redirect to others; and to discuss matters with various areas of the organization.
  • Solid planning and coordination skills to assist in the program/project planning activities, coordinate schedules and timelines, and coordinate events.
  • Solid problem solving and decision making skills to apply specific standards and guidelines to the work; escalating unresolved issues to senior staff
  • Solid knowledge of Vancity's vision, Three Year Plan and business model.
  • Solid knowledge of the local community.

  Bonus Points:

  • The competencies for this position would typically be acquired through High School plus some post-secondary coursework.
  • Social Media
  • Presentation Skills
  • Rapport Building

  We value lived experience, so if you are interested in this role, we encourage you to apply even if you feel your skills don't perfectly align with those listed.

  Hourly Range: 27.23 to 35.16

  Posting Deadline: Please apply by 4:00pm PST December 4th, 2023

  We offer:

  • We are the largest private-sector Living Wage Employer in Canada and have been consistently recognized as one of the Top Employers in Canada
  • Our permanent employees qualify for attractive benefit packages that can be customized and changed each year to meet their evolving needs
  • New employees receive between three and four weeks of vacation allowance per calendar year, and the number of vacation days grows — to a maximum of six weeks per year — as their length of service increases.
  • In addition to the 10 statutory holidays in British Columbia, Vancity provides an additional three statutory holidays. We offer care days for periods of short-term personal illness or emergency family illness, plus opportunities to take unpaid leave for a variety of reasons.

  At Vancity we’re dedicated to being an inclusive, anti-racist organization with a workforce that reflects the diversity of the communities we serve. We value lived experience, so if you are interested in this role, we encourage you to apply even if you feel your skills don't perfectly align with those listed.

  Vancity is an inclusive and equitable employer and actively seeks to advance racial equity, inclusion and belonging across the organization. Vancity offers required accommodations in all stages of the recruitment process. If you require an accommodation, please advise us, and we will work with you to meet your needs

  As part of this commitment we are taking action to learn more about our applicants and ask that you complete a short and anonymous Diversity Survey that will influence the design and execution of Vancity’s overall DEI initiatives and programs, one of which aims to advance our commitment to become a financial force for change and build a fair world. Please click this hyperlink to complete the Diversity Survey. Your responses are collected anonymously and will never be linked to your job application.

  Please note that all shortlisted candidates for this role will be required to complete a background check which includes resume verification, credit check, criminal record check.

• About the company

  Vancouver City Savings Credit Union, commonly referred to as Vancity, is a member-owned financial co-operative headquartered in Vancouver, British Columbia, Canada.

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