• Job Description

  Req#: 90392629

  Role is open as multiple location. Candidates will be expected to work between locations: High Wycombe, Banbury and Oxford. An Operational Leader will be responsible for the day to day operational performance working closely with the wider operational team. Operational Leaders will have overall accountability for operational performance for the branch and surrounding touchpoints, by ensuring they have the right people, premises and technology to support great customer outcomes and experience. Barclays is required by law to confirm that you have the Legal Right to Work in any role that you apply for. If you currently hold a work visa sponsored by Barclays, or you would require sponsorship from Barclays, you must declare this as part of your application. Sponsored visas are role and entity specific and any changes must be reviewed. It is important that you ensure you are working on the correct visa at all times. Failure to accurately disclose your visa status or Legal Right to Work may result in your application or any employment offer being withdrawn at any time.

  Starting salary £30,000

  Contract type Monday to Sunday 7am-11pm

  Purpose of the role

  To lead and drive consistently excellent operational performance in the most complex Branches and surrounding touchpoints. In some cases, you will be required to lead, coach and develop a team of Operational Managers and support colleagues to deliver exceptional customer service and operational excellence.

  Accountabilities

  • Relationship management of customer care operation stakeholders, including identifying relevant stakeholders, and maintenance of the quality of external third-party services.
  • Collaboration with the wider Operations team and contacts across Customer Care to influence where actions are needed and help remove barriers to improve Operational performance.
  • Opportunity identification driven by data and insights from colleagues, stakeholders, clients and customers, including analysis of key operational metrics/MI, delivering, implementing and embedding change activity relating to operations.
  • Day to day running of the physical environment, allowing Customer Care Leaders to optimise the opportunity in the market, both externally and internally, and to deliver a consistently excellent customer experience.
  • Optimisation of resource levels within the team, taking responsibility for available Resource Management tools to ensure we can support customers.
  • Creation of a culture which enables focus on building deeper relationships with customers and contribute to the overall success of Barclays.
  • Participation in activities that contribute to the wider community.

  Analyst Expectations

  • Will have an impact on the work of related teams within the area.
  • Partner with other functions and business areas.
  • Takes responsibility for end results of a team’s operational processing and activities.
  • Escalate breaches of policies / procedure appropriately.
  • Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.
  • Advise and influence decision making within own area of expertise.
  • Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
  • Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.
  • Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
  • Make evaluative judgements based on the analysis of factual information, paying attention to detail.
  • Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.
  • Guide and persuade team members and communicate complex / sensitive information.
  • Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

  All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

• About the company

  From current accounts, mortgages and insurance, to loans, credit cards and saving accounts – see how we can help you. Let’s go forward

Notice