• Job Description

  Req#: 105982BR
  JOB SNAPSHOT
  
  Job Title: Branch Operations Manager – Security
  Location: Needham, MA
  Salary: $65,000 - $68,000 + car allowance
  
  Benefits: Medical, Dental, Vision, 401K (company match), Generous PTO
  
  As the Branch Operations Manager, you will serve as the liaison between the organization and our customers while ensuring that customer service is of the highest of standards – capable of representing GardaWorld as the premier provider of contract security services in the industry. The ideal candidate must have the ability to understand financial reports and establish personal credibility with internal and external clients by being honest, forthright, consistent, and dependable.
  
  Job Responsibilities Include, but are not limited to:
  • Supervise the day-to-day security service provided to the facilities and ensure service is of the highest standards
  • Develop and maintain effective relationships with clients and employees and serve as the liaison between GardaWorld, our clients, and our assigned staff
  • Meet regularly with clients to address problems and offer solutions, provide status updates, communicate needs, and ensure contract compliance and complete customer satisfaction
  • Participate in the recruitment, selection, orientation, training, and continual development of staff assigned to the accounts
  • Routinely visit and inspect supervisors and security officers assigned to accounts within the business unit, including but not limited to reviewing reports, providing training & guidance, evaluating proficiency ensuring compliance to contract specifications as well as GardaWorld policy, providing assistance when necessary, and initiating corrective action as required
  • Maintain thorough knowledge and understanding of post specifications, post orders, instructions, patrol areas, zones, emergency procedures, staffing requirements/priorities, client policies and procedures, and any other information necessary for the effective and efficient operation within the business unit
  QUALIFICATIONS
  • A college degree in business or a related field
  • Minimum 3 years management experience – security field preferred
  • Ability to pass an extensive screening process including background and drug screening
  
  Who is GardaWorld?
  
  GardaWorld is the world’s largest privately-owned security services company. We protect our clients’ staff and assets, wherever they are. We offer different schedules, diverse work assignments spanning multiple industries, and career advancement opportunities. We encourage diversity and are proud to be an equal-opportunity employer.
  

• About the company

  GardaWorld is the world’s largest privately-owned security services company, offering cash services, physical and specialized security solutions, and with our Crisis24 portal, the dissemination of verified information related to international security.

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