Job Description

As a Food Service Worker at Burger King, you’ll be responsible for preparing flavorful, flame-broiled burgers for our customers. You’ll be in a fun, fast paced environment where your personality can really shine through- with a focus on making customer connections. Your welcoming demeanor will keep customers coming back and you’ll be a part of a tight-knit group.
We offer flexible scheduling, comprehensive medical, dental, life and disability insurance, paid time off, shift differential/holiday pay, and a traditional pension and 401K plan to qualifying associates. You’ll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the DoD.
So what can you expect as a Food Service Worker- Burger King at the Exchange?

• Greet every customer with eye contact and smile in your authentic way
• Acknowledge every waiting customer as soon as they arrive to the register to let them know you’ll be right with them.
• Listen to customer needs; ask appropriate follow-up questions to ensure you offer appropriate products that meet the specific need of the customer
• Ensure customers have an extraordinary experience while shopping
• Complete transactions accurately and efficiently while engaging customers in appropriate conversation

• Able to lift up to 30 pounds (occasional lifting up to 45 pounds)
• Able to learn and adapt to current technology needs
• Able to think quickly on the spot to answer customer questions
• Able to take initiative
• Able to share brand knowledge

• Excellent attention to detail
• Willing to cross-train and work in other areas of the store, as needed
• Must possess a welcoming and helpful attitude toward customers and other team members
• Excellent communication skills
• Basic computer skills
• Fast food experience preferred

Job Grade

2

Career Area

Hospitality and Restaurant Operations

Supervisor

No

Who We Are

The Army & Air Force Exchange Service, also known as “the Exchange,” is the retailer on US Army and Air Force installations worldwide. An $8 billion enterprise ranked among the top retailers, the Exchange operates department stores, convenience stores, restaurants, movie theaters and an internet shopping site to serve Soldiers, Airmen and their families. In addition to US bases in Germany, Italy, England, Turkey, South Korea and Japan, the Exchange operates stores for US troops in Iraq, Afghanistan and other countries in the region. The Exchange ensures Soldiers and Airmen have access to US goods and services, wherever they serve.

Our Focus

We are seeking associates who have a passion for delivering an extraordinary customer experience and a passion for serving those who serve, our Soldiers, Airmen and their families.

Job Qualifications

Completion of at least two years of high school preferred. Ability to follow oral instructions and do simple tasks that are easy to learn. Must be able to qualify for a food handlers card. Creditable job-related experience may be substituted for the education requirement on a 9 months for 9 months basis.


If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.

Additional Qualifications/Requirements

MUST BE AVAILABLE; MON-FRI; 0500-1330, AND SOME HOLIDAYS.THE ARMY AND AIR FORCE EXCHANGE SERVICE (THE EXCHANGE) IS IN THE BUSINESS TO SERVE SOLDIERS, AIRMEN AND THEIR FAMILIES; THEY ARE OUR CUSTOMERS AND THE GREATEST CUSTOMERS IN THE WORLD. WE ARE LOOKING FOR ASSOCIATES WHO HAVE EXCELLENT CUSTOMER SERVICE SKILLS, ABLE TO RESOLVE CUSTOMER CONCERNS, WILLING TO MAKE SOUND LOGICAL DECISIONS, EAGER TO LEARN IN A FAST PACED ENVIRONMENT AND A TEAM PLAYER.

Salary Minimum

$17.70

Salary Maximum

$20.65

Major Duties

Operates a variety of kitchen equipment, such as an oven, grill, deep-fat fryer, or others in a situation where set procedures are followed utilizing repetitive operations, and cooking skills are minimized.
Accepts customer food orders, operates a cash register, accepts cash, makes change, and provides food orders to customers. Accounts for cash fund and completes cash and sales reports.
Assembles sandwiches and other food products.
Participates, along with supervisors/management staff, in the achievement of service and sales goals for the food activity. Assists in ensuring optimum stock availability by taking periodic counts; advises management of slow-moving, out-of-stock, defective, and damaged merchandise. Resolves customer complaints at the lowest level and informs management of barriers to meeting the optimal customer experience.
Ensures required level of sanitation is maintained within the assigned working areas and assists in cleaning other areas as required.
Assists in unloading, receiving, and storing food and expense supplies.
Performs other related duties as assigned.
Actively communicates/promotes the benefits of the military star credit card to customers in order to drive sales growth and increase customer loyalty.

Job Type

Hourly

Number of Positions Remaining

1

09-Nov-2024