• Job Description

  Req#: 2367084
  At Amazon, we strive to be Earth's most customer-centric company where people can find and discover anything they want to buy online. We hire the world's brightest minds, offering them an environment in which they can relentlessly improve the experience for customers.
  
  AMER Edge Data Center Operations team is looking to hire an experienced and highly motivated individual to provide local and remote support for its Edge & PoP (Point of Presence) Data Centers in the North America region.
  
  About You:
  We are looking for a highly autonomous, detail-oriented individual who demonstrates a strong network and server troubleshooting skillset. You must possess excellent written & verbal communication skills, and be able to take on a leadership role within a team environment to consistently deliver results for our customers. You must have relentless drive for excellence and a passion for technology paired with a desire to be the best at your job.
  
  About the Role:
  As an Edge Data Center Operations (DCO) technician at Amazon you will help build and maintain a world-leading cloud computing infrastructure across multiple data centers in the North America region.
  
  Your daily duties will include, but are not limited to:
  - Triaging emergent data center issues using a ticketing system.
  - Troubleshooting & configuring network and server hardware.
  - Coordinating remote hands support with colocation providers.
  - Working with cross-functional teams – both internal and external.
  - Leading network & server scaling projects to expand AWS Edge data center infrastructure.
  - Flexibility to occasionally work outside of standard business hours, including nights and weekends, in support of a follow-the-sun on-call rotation and other time-sensitive escalations. Working with capacity teams to expand the AWS network.
  - Resolving data center facility issues.
  - Performing site audits to ensure safety and quality meets standards.
  - Driving the team to improve operational efficiency through process improvement initiatives.
  - Producing reports to management on metrics and project status.
  
  We are open to hiring candidates to work out of one of the following locations:
  
  Elk Grove Village, IL, USA- Bachelor’s Degree (BA or BS) in information technology or computer science or equivalent work experience.
  - 2+ years of Computer Hardware, including troubleshooting and repair skills.
  - 1+ years of Linux Operating Systems experience.
  - 1+ years of Computer Networking experience.
  - 1+ years of experience with Storage Devices.
  - This position has a physical component requiring the ability to lift & rack equipment up to 40lbs; it may require working in cramped spaces or in elevated locations while adhering to health & safety guidelines.- Experience working in a colocation data center facility.
  - Experience dealing with customers during problem resolution and operating efficiently under pressure.
  - Understanding of distributed and service-oriented architectures.
  - Advanced understanding of fiber optic & copper cabling standards, testing equipment & troubleshooting methodologies.
  - Exceptional ability to diagnose and troubleshoot network device and link issues (Layer 1 & 2).
  - Excellent knowledge of server hardware and components.
  - Familiarity with TCP/IP networks.
  - Proficiency with MS Office Suite.
  - Excellent task prioritization and time management skills.
  - Strong interpersonal, written, and verbal communication skills, with proven ability to effectively manage through conflict.
  
  Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

• About the company

  Amazon.com, Inc. is an American multinational technology company based in Seattle, Washington, which focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence. It is one of the Big Five companies in the U.S. information technology industry, along with Google, Apple, Microsoft, and Facebook. The company has been referred to as "one of the most influential economic and cultural forces in the world", as well as the world's most valuable brand.

Notice