NHS
Business Administration Apprenticeship Level 3 (Reception)
This job is now closed
Job Description
- Req#: A2514-25-0009?language=en&page=276&sort=publicationDateDesc
- Greeting and assisting patients at reception
- Handling phone calls and directing inquiries appropriately
- Booking, rescheduling, and cancelling patient appointments
- Maintaining accurate patient records using clinical systems
- Processing prescriptions and handling patient correspondence
- Assisting with the management of practice emails and paperwork
- Supporting the administration of referrals, recall and other documentation
- Maintaining confidentiality and adhering to GDPR regulations
- Helping with general office tasks such as filing, scanning, and data entry
- Providing administrative support to the management team
- Greeting and assisting patients at reception
- Handling phone calls and directing inquiries appropriately
- Booking, rescheduling, and cancelling patient appointments
- Maintaining accurate patient records using clinical systems
- Processing prescriptions and handling patient correspondence
- Assisting with the management of practice emails and paperwork
- Supporting the administration of referrals, recall and other documentation
- Maintaining confidentiality and adhering to GDPR regulations
- Helping with general office tasks such as filing, scanning, and data entry
- Providing administrative support to the management team
- Eligible for an apprenticeship
- Good communication and interpersonal skills
- Strong organizational and time-management abilities
- Basic IT skills, including familiarity with Microsoft Office
- Attention to detail and accuracy in administrative tasks
- Ability to work both independently and as part of a team
- A professional and friendly attitude
- Willingness to learn and adapt in a healthcare environment
- English GCSE Grades 9-4 or A-C or Functional Skills Level 2
- Maths GCSE Grades 9-4 or A-C or Functional Skills Level 2
- No prior experience neededjust a keen interest in administration and healthcare
- Must be eligible to undertake an apprenticeship in the UK
- Driving licence or working towards one is desirable but not essential (due to location)
- Appointment is subject to an Enhanced DBS check
- On-the-job training and support from experienced staff.
- Full training in clinical coding and EMIS Web.
- Opportunity to develop valuable skills in healthcare administration.
- Career progression opportunities within the NHS or healthcare sector.
- Working hours: 37 hours per week
- Holiday entitlement: 21 days annual leave plus 8 bank holidays
- Probation period: 6 months
- Notice period: 1 week during probation, 1 month after probation
- Pension: NHS Pension Scheme (auto-enrolled) for eligible employess
- Sick pay scheme
- Uniform provided
- Greeting and assisting patients at reception
- Handling phone calls and directing inquiries appropriately
- Booking, rescheduling, and cancelling patient appointments
- Maintaining accurate patient records using clinical systems
- Processing prescriptions and handling patient correspondence
- Assisting with the management of practice emails and paperwork
- Supporting the administration of referrals, recall and other documentation
- Maintaining confidentiality and adhering to GDPR regulations
- Helping with general office tasks such as filing, scanning, and data entry
- Providing administrative support to the management team
- Eligible for an apprenticeship
- Good communication and interpersonal skills
- Strong organizational and time-management abilities
- Basic IT skills, including familiarity with Microsoft Office
- Attention to detail and accuracy in administrative tasks
- Ability to work both independently and as part of a team
- A professional and friendly attitude
- Willingness to learn and adapt in a healthcare environment
- English GCSE Grades 9-4 or A-C or Functional Skills Level 2
- Maths GCSE Grades 9-4 or A-C or Functional Skills Level 2
- No prior experience neededjust a keen interest in administration and healthcare
- Must be eligible to undertake an apprenticeship in the UK
- Driving licence or working towards one is desirable but not essential (due to location)
- Appointment is subject to an Enhanced DBS check
- On-the-job training and support from experienced staff.
- Full training in clinical coding and EMIS Web.
- Opportunity to develop valuable skills in healthcare administration.
- Career progression opportunities within the NHS or healthcare sector.
- Working hours: 37 hours per week
- Holiday entitlement: 21 days annual leave plus 8 bank holidays
- Probation period: 6 months
- Notice period: 1 week during probation, 1 month after probation
- Pension: NHS Pension Scheme (auto-enrolled) for eligible employess
- Sick pay scheme
- Uniform provided
- No prior experience neededjust a keen interest in administration and healthcare
- English GCSE Grades 9-4 or A-C or Functional Skills Level 2
- Maths GCSE Grades 9-4 or A-C or Functional Skills Level 2
- Eligible for an apprenticeship
- Good communication and interpersonal skills
- Strong organizational and time-management abilities
- Basic IT skills, including familiarity with Microsoft Office
- Attention to detail and accuracy in administrative tasks
- Ability to work both independently and as part of a team
- A professional and friendly attitude
- Willingness to learn and adapt in a healthcare environment
- No prior experience neededjust a keen interest in administration and healthcare
- English GCSE Grades 9-4 or A-C or Functional Skills Level 2
- Maths GCSE Grades 9-4 or A-C or Functional Skills Level 2
- Eligible for an apprenticeship
- Good communication and interpersonal skills
- Strong organizational and time-management abilities
- Basic IT skills, including familiarity with Microsoft Office
- Attention to detail and accuracy in administrative tasks
- Ability to work both independently and as part of a team
- A professional and friendly attitude
- Willingness to learn and adapt in a healthcare environment
Job summary
We are looking for a motivated and enthusiastic Business Administration Modern Apprentice to join our friendly GP practice. This is a fantastic opportunity to gain hands-on experience in a healthcare setting while working towards a nationally recognized qualification in business administration.
As an apprentice, you will develop key administrative skills and provide essential support to the practice team, helping to ensure the smooth running of the surgery and excellent patient care.
Main duties of the job
Key Responsibilities:
About us
White Medical Group is a progressive, semi-rural dispensing practice serving approximately 8,600 patients across Ponteland and Wylam. We care for a wide demographic, including residents of a local care home, and have a strong ethos of continuity and compassionate care.
Details
Date posted
07 July 2025
Pay scheme
Other
Salary
£7.55 to £12.21 a year UK National Minimum Wage
Contract
Apprenticeship
Duration
24 months
Working pattern
Full-time
Reference number
A2514-25-0009
Job locations
Ponteland Primary Care Centre
Meadowfield
Ponteland
Newcastle upon Tyne
NE20 9SD
White Medical Group
Jackson Road
Wylam
Northumberland
NE418EL
Job descriptionJob description
Job responsibilities
Job Title: Business Administration Modern Apprentice Location: White Medical Group, Ponteland Primary Care Centre Salary: £7.55/hr (or in line with the UK National Minimum Wage for apprentices, depending on age and apprenticeship year) Hours: 37 hours per week Duration: [12-24 months, depending on apprenticeship program]
About the Role:
We are looking for a motivated and enthusiastic Business Administration Modern Apprentice to join our friendly GP practice. This is a fantastic opportunity to gain hands-on experience in a healthcare setting while working towards a nationally recognized qualification in business administration.
As an apprentice, you will develop key administrative skills and provide essential support to the practice team, helping to ensure the smooth running of the surgery and excellent patient care.
Key Responsibilities:
Skills & Qualities Required:
Entry Requirements:
Benefits Package:
As part of your apprenticeship, at least 6 hours per week will be dedicated to off-the-job training. This training may include: - Attending college or online learning sessions related to business administration and clinical coding. - Shadowing experienced staff to develop practical knowledge. - Learning how to use EMIS Web and other NHS systems. - Completing coursework and assessments set by the apprenticeship provider. - Attending workshops on NHS policies, data protection, and patient confidentiality. - Researching best practices for document management and healthcare administration.
This structured learning will support your development and help you gain a recognised qualification while working in a real-world healthcare environment.
Job responsibilities
Job Title: Business Administration Modern Apprentice Location: White Medical Group, Ponteland Primary Care Centre Salary: £7.55/hr (or in line with the UK National Minimum Wage for apprentices, depending on age and apprenticeship year) Hours: 37 hours per week Duration: [12-24 months, depending on apprenticeship program]
About the Role:
We are looking for a motivated and enthusiastic Business Administration Modern Apprentice to join our friendly GP practice. This is a fantastic opportunity to gain hands-on experience in a healthcare setting while working towards a nationally recognized qualification in business administration.
As an apprentice, you will develop key administrative skills and provide essential support to the practice team, helping to ensure the smooth running of the surgery and excellent patient care.
Key Responsibilities:
Skills & Qualities Required:
Entry Requirements:
Benefits Package:
As part of your apprenticeship, at least 6 hours per week will be dedicated to off-the-job training. This training may include: - Attending college or online learning sessions related to business administration and clinical coding. - Shadowing experienced staff to develop practical knowledge. - Learning how to use EMIS Web and other NHS systems. - Completing coursework and assessments set by the apprenticeship provider. - Attending workshops on NHS policies, data protection, and patient confidentiality. - Researching best practices for document management and healthcare administration.
This structured learning will support your development and help you gain a recognised qualification while working in a real-world healthcare environment.
Person SpecificationPerson Specification
Experience
Essential
Qualifications
Essential
Skills & Qualities Required
Essential
Experience
Essential
Qualifications
Essential
Skills & Qualities Required
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
White Medical Group
Address
Ponteland Primary Care Centre
Meadowfield
Ponteland
Newcastle upon Tyne
NE20 9SD
Employer's website
https://whitemedicalgroup.gpsurgery.net (Opens in a new tab)
Employer details
Employer name
White Medical Group
Address
Ponteland Primary Care Centre
Meadowfield
Ponteland
Newcastle upon Tyne
NE20 9SD
Employer's website
https://whitemedicalgroup.gpsurgery.net (Opens in a new tab)
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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