Amendment #2
11/01/2023
Please note: Additional permanent vacancy added.

• Job ID: 41665
• Job Category: Policy, Planning & Research
• Division & Section: City Planning, CP Business Transformation
• Work Location: Metro Hall, 55 John Street
• Job Type & Duration: Full-time, 1 Permanent & 2 Temporary (24 month) Vacancies
• Salary: $86,500.00 - $108,459.00, Wage Grade 6.0
• Shift Information: Monday to Friday, 35 hours per week
  Affiliation: Non-Union
• Number of Positions Open: 3
• Posting Period: 18-Oct-2023 to 08-Nov-2023

Major Responsibilities

Reporting to the Manager, Business Performance & Standards, the Business Analyst is responsible for performing a range of activities related to processing mapping, requirements gathering, planning, designing, testing and launching business solutions and enhancements to operational systems supporting the development application review process. The Business Analyst elicits business requirements for maintenance and enhancement of the Integrated Business Management System (IBMS), Application Information Centre (AIC), and associated applications.

• Documents and analyzes business processes, system requirements, screens and report layouts, input costs and output levels and conducts data flow analysis and business process modeling.
• Prepares or contributes to technology solutions, including product visions, use case models and supplementary specifications including screen mockups, report mockups and business rules.
• Conducts business process reviews and makes recommendations to senior management, including process optimization and simplifications that could lead to changes in staffing levels and resource allocation.
• Conducts analyses to assess the division’s web information requirements and develops and presents effective concepts, designs, prototypes and page templates.
• Evaluates and makes recommendations on the effectiveness of IBMS and web technologies or methods of delivering information and services and the usability and standards compliance of information products and user interface screens.
• Develops test strategies, plans, scripts, executes, and documents tests of technology solutions and business processes, web pages and applications to support the implementation of process and procedural changes.
• Prepares and distributes communication of new business practices and conducts training sessions for staff.
• Conducts studies on the feasibility of integrating technology and processes to deliver a range of support services.
• Provides presentation support and gives presentations as required.
• Supports development of business plans, project plans and work breakdowns.
• Facilitates standard approaches to data capture, collection, input and interpretation and ensures that information and data are delivered in a consistent manner.
• Provides supervision to teams associated with projects.
• Implements detailed plans and recommends policies/procedures regarding program specific requirements.
• Conducts research into assigned areas ensuring that such research takes into account developments within the field, corporate policies and practices, legislation and initiatives by other levels of government.
• Provides input into and administers assigned budget, ensuring that expenditures are controlled and maintained within approved budget limitations.
• Develops, monitors and evaluates data collection processes and systems to support service delivery and monitoring of trends.

Key Qualifications

1. Post-secondary education in business or public administration or other discipline pertinent to the job function, or an equivalent combination of education and experience.
2. Considerable experience in the analysis, development, implementation, and enhancement of business information systems throughout all phases of the System Development Life Cycle (SDLC).
3. Considerable experience facilitating sessions to identify current and optimal business solutions, and eliciting and communicating ideas in both technical and user-friendly language.
4. Considerable experience preparing documentation including process maps, technical and functional business requirements, and user guides.
5. Experience completing systems and user testing including preparing detailed test plans and strategies, test scripts, and maintaining comprehensive documentation materials.

You must also have:

• Experience with a variety of software packages including Microsoft Office (Word, Excel, PowerPoint, Visio, SharePoint), Adobe Creative Suite, Atlassian (Jira, Confluence).
• Project management and organizational skills to prioritize multiple projects, work in cross-functional teams, set clear directions and design terms of reference and work processes.
• Highly developed interpersonal, presentation and communication skills to interact and communicate effectively with all levels of the organization.
• Ability to provide work direction to work teams associated with projects.
• Accountability, innovation, adaptability and the ability to change.
• Knowledge of legislation, such as the Occupational Health and Safety Act, Accessibility for Ontarians with Disabilities Act, and other related policies and regulations.
• Understanding of development review and building permit processes at the City of Toronto is considered an asset
• Certification through the International Institute of Business Analysts as a Certified Business Analyst Professional (CBAP) is considered an asset.

Note To Current City of Toronto Employees

City of Toronto employees are eligible to apply for the posted job opportunity, but cannot hold two different jobs. To be considered for this job posting, you must indicate that you are a "Current City of Toronto employee" on the on-line application form, and provide your "Employee Number".

Hybrid Work Program

The City of Toronto's Workplace Modernization Program is re-imagining how we work in our workplace. Its vision is to provide flexibility to our employees around how we work and where we work. It will also support a better work-life balance, improved job satisfaction and employee engagement. Improving the work experience is at the core of this program and everyone plays a significant role in its realization. We have introduced the Hybrid Work Program which supports amore modern and flexible way of working. The hybrid approach will allow us to keep the best of remote work while integrating the important aspects of in-person collaboration and team-work.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.