• Job Description

  Req#: 24WD80305

  Job Requisition ID #

  24WD80305

  Position Overview

  As a Business Analyst in our Commercial Customer Success Business Operations practice, you will report to the Director, Business Operations supporting our Commercial Customer Success team. You will lead the design of process workflows based on process diagrams and technical requirements provided by our internal customers. You will develop an understanding of Customer Success workflows and assist us in developing global processes that also meet local needs. You'll play an important role in project teams that are designing the next big capability, and working with our Process Management team to understand where existing workflows need to be updated. You will be hybrid-remote.

  Responsibilities

  • Define Business & User requirements and partner with our Enterprise Systems & Experience team to shape System requirements

  • Partner with our Process Team to identify priorities for Feature & Enhancement work

  • Manage intake & prioritization for break/fix escalations across our Process Team and internal customers

  • Perform analysis of existing business processes and workflows

  • Recognize and pinpoint inefficiencies and potential enhancements in processes

  • Work with internal customers to understand our needs and produce requirements

  • Create straightforward and succinct documentation of business processes and workflows

  • Propose suggestions to improve processes and boost operational performance

  • Collaborate with technical teams to translate our needs into technical specifications

  • Participate in User Acceptance Testing (UAT) design and execution to ensure solutions meet requirements

  • Oversee implemented changes for effectiveness and further optimization opportunities

  • Stay updated with latest industry best practices and Salesforce features

  • Potential for occasional travel (less than 10% of the time)

  Minimum Qualifications

  • Excellent knowledge of and shown expertise with Sales Cloud, Service Cloud, Experience Cloud, and Salesforce CPQ

  • Knowledge of development tools and workflows used to create use cases and design project requirements

  • Communicate across all levels of the company, including senior leadership

  • Knows and employs all declarative automation and Salesforce ecosystem features

  • Bachelor's degree in business administration, computer science, management information systems, or a related discipline is required

  • Experience working on a team to solve challenges using the SFDC platform and ecosystem

  • Experience with Salesforce configuration, including data objects, sharing & security settings, validation rules, workflows, and user interface

  • Familiarity with reporting tools (Excel, Salesforce, PowerBI, Tableau, or similar)

  • Proficiency in documenting processes using standard tools and methodologies

  • Certification in Business Analysis (e.g., CBAP) or Process Improvement (e.g., Lean Six Sigma)

  #LI-LR1

  Learn More

  About Autodesk

  Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

  We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

  When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

  Benefits

  From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/

  Salary transparency

  Salary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $75,400 and $130,020. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, we also have a significant emphasis on annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

  Equal Employment Opportunity

  At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

  Diversity & Belonging

  We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

  Are you an existing contractor or consultant with Autodesk?

  Please search for open jobs and apply internally (not on this external site).

• About the company

  Autodesk, Inc. is an American multinational software corporation that makes software services for the architecture, engineering, construction, manufacturing, media, education, and entertainment industries.

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