• Job Description

  Req#: JR24100512

  At Manulife Bank, we believe banking products are an integral part of every Canadian's financial plan. As one of Canada's youngest banks, we are growing at an unprecedented rate and need people with the skills, energy, and drive to maintain our leadership position as an "Advisor's bank.

  You will join forces with other smart people (like Product Owners, Business experts and Developers) to analyze a Business need, explore and identify the best technology solution, and help to make that solution a reality...all before a deadline. Then you start on the next challenge and do it again! If you thrive on this type of work - then we need your people-smarts and keen mind as a Business Analyst on our Business Services and Development Team.

  Position Responsibilities:

  • Using your analytical skills and critical thinking to ask questions, understand our Business drivers and needs, and bring order and precision to scope and requirements.

  • Participate in small, self-managed agile teams involving members with different expertise and specialization.

  • Uncovering, analyzing, and facilitating the definition of solution requirements.

  • Ability to adapt quickly to changing priorities and timelines while keeping the customer in focus

  • Using a variety of requirements modelling techniques - such as customer journey mapping, user stories, process mapping, acceptance criteria, decision tables and business rules – to convey information.

  • Delivering documented solution requirements so that everyone has a clear and consistent understanding of the proposed solution. à

  • Using your strong communication skills to lead meetings and present information to all levels of the company.

  • Participate in Program Increment (PI) Planning, backlog refinement, system demos and other SAFe ceremonies to push continuous improvement and productivity by following the team's accomplishments, identifying roadblocks and backlog prioritization.

  • Collaborate with the Product team to build a product roadmap of new features and enhancements that align with the overall company vision, product strategy, client commitments and release goals.

  Required Qualifications:

  • Minimum 3 years of progressive experience providing operations support in an analyst capacity

  • Solid, hands-on experience in writing the Business Requirements/ User Stories

  • Proven ability to proactively ask questions, analyze and influence, rather than merely react, and deliver

  • Testing Experience

  • Strong communication skills, both written and spoken

  Preferred Qualifications:

  • Agile/SAFe Knowledge is an asset

  • Knowledge of Manulife Bank products, systems and operations

  • Knowledge of the Bank technology platforms

  • Prior working experience in banking industry

  • Understanding of the financial/banking regulatory environment

  When you join our team:

  • We’ll empower you to learn and grow the career you want.

  • We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

  • As part of our global team, we’ll support you in shaping the future you want to see.

  About Manulife and John Hancock

  Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .

  Manulife is an Equal Opportunity Employer

  At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

  It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com .

  Primary Location

  Waterloo, Ontario

  Working Arrangement

  Hybrid

  Salary range is expected to be between

  $49,575.00 CAD - $82,625.00 CAD

  If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

  Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.

• About the company

  Manulife Financial Corporation is a Canadian multinational insurance company and financial services provider headquartered in Toronto, Ontario, Canada.

Notice