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Job Description
- Req#: 543
About the company
As El Paso's largest credit union, GECU is here to help you with auto loans, home loans, personal loans, credit cards, checking and savings accounts, and more!
Description
Are you passionate about making a positive impact in the community you live in? Do you want to be on the forefront of paving the way to financial freedom for the members we serve? At GECU, our Core Values drive our Culture: Advocate, Integrity, Accountable, Dedicated and Passionate. Come grow your career with an award- winning team!
This position is a job family; there are three levels to the position.
Level I
BASIC RESPONSIBILITIES
The liaison between business units and IT departments; completes business cases in support of projects; participates in or facilitates business process modeling and research efforts; acts as a consultant and reviews all documents on project teams. It is the subject matter expert in many initiatives dealing with various technology platforms and tools in order to bridge the span between business needs and technical possibilities.
TYPICAL DUTIES
Acts as a liaison between IT and business units by:
Opening and maintaining lines of communication to monitor and improve business unit satisfaction with IT.
Providing a single point of contact for business units into IT and acts as a conduit between the two organizations.
Making recommendations for product enhancements, and
Managing business unit expectations of all IT, IS and other IT related areas
Participates in business process modeling sessions, acting as a documentarian, co-facilitator, facilitator or subject matter expert in sketch sessions.Conducts interviews and perform analysis to assist in the creation of business cases for projects.
Conducts preliminary investigation for all project requests. Review requirements, specifications, impact, test, support and training plans to ensure they are in line with business objectives on projects.
Participates in business process management group efforts to collect and analyze metrics and continually improve processes owned by the group.
Participates in root cause analysis to recommend product enhancements or other appropriate actions to improve productivity for both the business units and IT.
Constantly develops and expands technical expertise by interacting with technical project team members.
Able to handle projects, special assignments and other priorities and adjust work accordingly to meet target deadlines.
Writes clear, accurate and useful requirement specifications, business cases, workflows, assists in creating cost benefit analysis and any other needed documentation; develops and executes test plans; and works with technical staff to coordinate implementation and control efforts to ensure forecasted benefits are achieved and sustained.
Gathers requirements from business units or users and make recommendations on system enhancements; represents the member in terms of “ease of use” process
Develops subject matter expertise on our core processor:
Lending
Deposits
Back office processes
This to include general knowledge of banking core system programs, workflows, software and process dependencies between modules and ancillary processes including third party applications and vendors.
Is a direct resource to the Project Management Office in conducting the above mentioned functions when related to organizational projects.
Assists with the above mentioned functions for interdepartmental project and initiatives conducted by the Information Systems and Development department.
Maintain and understand compliance to ensure that work complies with GECU’s established policies, procedures and applicable regulations, to include Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Member Identification Program (MIP), and Office of Foreign Asset Control (OFAC).
Other duties as may be assigned or required in connection with the general operation of the credit union.
Qualifications
FUNCTIONAL KNOWLEDGE REQUIREMENT
Excellent Oral and Written and Presentation Communication Skills
Problem Solving/Analysis
Negotiation Skills
Technical Capacity
Project Management
Collaboration Skills
Possess or gain knowledge of the assigned department’s operation, its products and services and the software in use.Work with minimal supervision and use initiative.
Good Interpersonal skills
General knowledge of integration requirements with other GECU products and services.
Proficient Project Management skills
TECHNICAL KNOWLEDGE REQUIREMENT
Ability to acquire superior knowledge of the applications used by the assigned department and their integration with other GECU products and services.General understanding of integrations and middleware technologies
Knowledge of business analysis and process design
Ability to acquire an understanding of all technologies that deliver the services and products of the assigned department.
EDUCATIONAL REQUIREMENTS
Bachelor’s Degree in Business Administration or Computer Science, equivalent and 1+ years similar or related experience.Requires sitting the majority of the day, lifting up to 10 pounds, bending, reaching above and below shoulder level occasionally.
PRIMARY RESPONSIBILITY
Providing quality service is the primary responsibility of this position. Quality service means treating members and coworkers with respect and courtesy at all levels whether in person or by telephone as outlined in the Employee Handbook.This application is valid for 12 months. After that date, unless otherwise notified, please understand that your status as an applicant will end. You may re-apply for employment in the future by completing a new application.
Required availability: Monday - Friday: 8:00 a.m. - 5:00 p.m.
SCHEDULE TO MEET DEPARTMENT AND MEMBERSHIP NEEDS
All correspondence regarding the processing of the application will be sent via e-mail to the address provided on the application. Please ensure spam filters are set accordingly to prevent e-mails from going to the Junk Mail/Spam folder.