Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Summary of This Role

Analyze business requests to be solved with automated systems. Formulate and design automated systems scope and objectives based on both user needs and a good understanding of applicable business systems and industry requirements. Provide expertise in identifying, evaluating and developing systems and procedures that meet user requirements and are within stated sizing estimates. Configure system settings and options; plan and execute business design, assist in integration and acceptance testing, where necessary; and create specifications for system to meet business requirements. Include analysis of business and user needs, documentation of requirements, and translation into proper system requirement specifications.

On a day to day basis you will:

• Work within an agile scrum team to include a ScrumMaster, Product Owner, business analyst, test analysts, application developers and client counterparts to design and deliver new products or capabilities in an iterative, continuous fashion

• Develop detailed user stories, acceptance criteria, screen mock-ups, flow diagrams, etc. outlining the solution to be implemented

• Be accountable for assisting in the gathering and verification of non-functional requirements, review of architectures and designs, adherence to standards, and developing and implementing strategies for validating that the target requirements have been adequately addressed

• Be an active participant in all agile scrum ceremonies

• Be responsible for maintaining project and system documentation

• Be a strong advocate for the development team’s priorities and challenge and will push back on scope-creep and negotiate timelines with the product owner

You should apply if you:

• Are flexible, responsive, creative, innovative, accepting of change and place value on people and interactions

• Are business oriented, thinking continuously about what can be done to improve the business, and the business processes which drive the business

• Are able to retain enough independence to evaluate potential solutions based on the overall impact to the organization, rather than the influence of the particular business area and its managers

• Are able to challenge the business manager, sponsor, problem owner and users to define the real business problem behind the expressed “needs” to ensure that the solution team is solving the right problem, and not providing the right solution to the wrong problem

• Are willing to step into other roles on the agile scrum team when necessary to help the team meet defined goals

You would be a particularly good fit if you:

• Are able to collaborate openly within a mixed team of developers, analysts and product owners

• Have the ability to analyze a problem, organize thoughts and recommend approaches

• Are a creative thinker, comfortable pushing the boundaries of standard industry practices

• Are a self-starter looking for responsibility and a place you can make an impact

• Like to innovate and make things around you better

• Have testing and/or programming/technical experience

• Are experienced in Agile/Scrum methodology, and the development of associated project artifacts (i.e., user stories, acceptance criteria).

What Part Will You Play?

• Acts as a liaison between client end-users, programmers and test analysts in the analysis, design, configuration, testing and maintenance of systems to ensure optimal operational performance. Develops working relationship with key stakeholders and gains an understanding of the basic nature of the client’s business. Learns to be consultative with client management while assisting with the identification, definition and documentation of business needs/objectives, current operational procedures, problems, input/output requirements, data scope, usage formatting, security requirements and levels of systems access. Maintains communications with end-users for feedback to ensure systems continually meet the client's expectations. Analyzes complex problems and issues (complexity varies based on data requirements and business specifications) and offers alternative business solutions. Facilitates meetings and leads discussions.

• Develops simple to complex business specifications and logical flowcharts that include features and functions from which programmers can create technical specifications. Leverages system or module knowledge in the design of system screens and database structures. Consults and coordinates with programmers to design and develop requirements and analyze the feasibility of new systems and enhancements to existing systems; ensures the system design fits the needs of the users. Prepares input for system design, including final report and screen definition, logical system flow and implementation plans. Provides support to resolve issues that may cross multiple systems and affect the business process. Tracks application incidents to ensure a successful conclusion for internal and external clients. Identifies system impact of changes in the business, user needs, external business environment and operating systems.

• Develops documentation to include, but not limited to bulletins, manuals, file layouts and application design layouts for internal, client and training purposes. Prepares, coordinates, and assists with client training and documentation for installation of systems and upgrades. Tracks and documents changes for functional and business specifications; writes detailed universally understood procedures for permanent records and for use in training. Coordinates documentation and follow-up evaluation monitoring; post-implementation problems and revision requests. Maintains, administers, and/or reviews all procedures, methodology and/or application standards to include payment card industry and security related compliance.

• Conducts and supports testing/planning/validation by clarifying the intended functionality and resolving issues to ensure successful implementation. Provides relevant test scenarios for the testing team. Coordinates implementations including vendor and in-house testing, readiness assessment, training and hardware capacity evaluation.

• Assists with the detailed project planning efforts on larger projects, and may act as a Project Manager on smaller development efforts. Monitors project progress by tracking activity, resolving problems, publishing progress reports and recommending actions. Prepares technical reports by collecting, analyzing, and summarizing information and trends. Maintains software deployment plans and communicates these plans to the user community and ensures that users are apprised of any anticipated deviation from schedules.

What Are We Looking For in This Role?

Minimum Qualifications

• Bachelor's Degree

• Relevant Experience or Degree in: Computer Science, Management Information Systems, Business or related field; or equivalent training or experience in lieu of degree

• Typically Minimum 2-4 Years Relevant Exp

Preferred Qualifications

• Typically Minimum 2-4 Years Relevant Exp

• Professional experience working with end-users to meet business needs

• Scripting knowledge, bankcard industry knowledge, understanding data structures, professional experience working with end-users to meet business needs

• Working towards a Certified Business Analysis Professional (CBAP)

What Are Our Desired Skills and Capabilities?

• Skills / Knowledge - A seasoned, experienced professional with a full understanding of area of specialization; resolves a wide range of issues in creative ways. This job is the fully qualified, career-oriented, journey-level position.

• Job Complexity - Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Networks with senior internal and external personnel in own area of expertise.

• Supervision - Normally receives little instruction on day-to-day work, general instructions on new assignments.

• Problem Solving - A seasoned, experienced professional with strong problem solving skills and problem resolution based on a broad base of business knowledge

• MS Office & Flowcharting - Word, Excel, PowerPoint, Visio. Familiar with several common drawing techniques using Visio or UML

“The position listed in this requisition is ineligible for the referral bonus award program”

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.