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About the Organization:

The Massachusetts Executive Office of Health and Human Services (EOHHS) is the largest secretariat in MA state government, comprised of 11 agencies with over 20,000 employees statewide. Our efforts are focused on the health, resilience, and independence of the one in four residents of the Commonwealth we serve. Our public health programs touch every community in the Commonwealth. EOHHS services directly touch the lives of slightly more than 1 in 4 residents in the Commonwealth — some of our most vulnerable children, youth, adults, and elders. EOHHS provides access to medical and behavioral health care, substance misuse treatment, long term services and support, and nutritional and financial benefits to those with low incomes. We connect elders, individuals with disabilities, and veterans with employment opportunities, housing, and supportive services. We steer troubled youth towards a more successful path and do everything possible to keep children in our child welfare system safe. We support individuals who are developmentally disabled, mentally ill, blind, deaf, or hard of hearing.

About the Role:

The EOHHS Information Technology Team (EHS-IT) supporting the Department of Developmental Services (DDS) within the Executive Office of Health and Human Services (EHS) is seeking to hire a highly motivated application Business Analyst. DDS supports individuals with intellectual and developmental disabilities including autism spectrum disorder to enhance opportunities to become fully engaged members of their community.

The Business Analyst will be responsible for supporting EOHHS applications that support the case management, clinical, and claiming business units for DDS. In this role, the Business Analyst will work with the existing Meditech system while also working with the team to implement and support the new Case Management, Clinical, and Claiming system (CMCCS). Both the Meditech system and the CMCCS are configurable systems. The Business Analyst will elicit business requirements, provide analysis, and create use cases and activity diagrams or workflows to translate business requirements into system requirements. Additionally, the incumbent of this role will configure the Meditech and / or CMCCS systems as much as those systems allow to implement new data screens, reports, and workflows. This incumbent is also responsible for understanding the underlying data elements, policy, and operations functions and the impact of changes in those areas to the case management, clinical, and claiming systems. The incumbent will resolve help desk tickets, communicate with DDS, EHS IT, EOTSS and Vendor/Consultant staff, be part of the Agile/Scrum team, and work directly with a project lead to support the applications. This incumbent will also be expected to take the lead on some smaller projects to coordinate tasks as needed.

The primary work location for this role will be at 1000 Washington St., Boston, Massachusetts 02118. The work schedule for this position is Monday thru Friday, 8:00AM to 4:00PM. The incumbent is expected to occasionally travel to the DDS area and regional Massachusetts offices. This position would be expected to follow a hybrid model of reporting to work that combines in-office workdays and work from home days as needed.

Responsibilities:

· Provide business analyst activities (such as gathering requirements) as well as host training sessions, drafting documentation, and providing some administrative support.

· Prepare gap analysis deliverables, use cases, and process flow diagrams.

· Participate in the preparation and execution of testing plans and/or test criteria.

· Ensure that testing is performed that will validate quality, reliability, and completeness of the business services being deployed.

· Perform Integration, Regression, and assist with User Acceptance testing

· Responsible for determining operational objectives by studying business functions, gathering information, evaluating output requirements and formats.

· Identify, communicate, and facilitate resolution to any production support, user requests, or triaged Helpdesk tickets.

· Work with an assigned lead by participating in all phases of the project life cycle following the Scale Agile Framework (SAFe) hybrid.

· Prepare or oversee the preparation of implementation plans; user training guides and/or documentation as required.

· Act as a liaison between business/community users and the DDS development team to gather, elicit, and document the Scope, Requirements, Use cases/User stories, and other technical documentation.

· Identify risks, potential scope creeps, and escalate issues to the client and management.

· Provide ad hoc and project-based reporting queries/analysis as needed.

· Designing new computer processes by analyzing requirements, constructing workflow charts and diagrams, studying system capabilities, and writing specifications.

Preferred Qualifications:

· Minimum four (4) years of experience working in IT environments; Business Analysis, Systems Analyst, Project Management, or other related experience.

· Three (3) years of application Business Analysis experience within large IT system development project(s).

· Understanding and knowledge of Agile methodology and the software development life cycle (SDLC).

· Hands-on experience effectively using MS Office tools

· Ability to understand customer requirements, normalize them against current standards and present back a solution that fits the needs of the user while maintaining standards.

· Hands-on experience in managing escalated issues and dispute resolution of any components of a project with the ability to understand when to escalate issues to senior management.

· Resourceful and creative problem-solving and critical-thinking skills with excellent innovation and facilitation skills.

· Highly organized and able to maintain detailed documentation on processes, standards, and projects.

· Methodical and able to follow documented procedures and instructions.

· Ability to work independently as well as in a team-orientated, collaborative, and ever-changing technical environment.

· Strong written and oral communication skills with the ability to clearly communicate and provide support to both technical and non-technical audiences.

· Ability to execute SQL queries for results verification is a plus.

· Azure DevOps experience and/or Azure Active Directory integration is a plus.

· Understanding of relational databases and data models is a plus.

· Prior Government or Healthcare experience is preferred, but not required

Education and Certifications:

· Bachelor’s Degree in Computer Science, Information Systems, Business Administration or other related field, or equivalent work experience.

· Scrum Master Certification or Scrum Product Owner Certification is preferred, but not required.

Pre-Offer Process:

Recommended candidates must successfully complete pre-employment screening which includes:

• Disabled Persons Protection Commission (DPPC) Abuse Registry Search: https://www.mass.gov/info-details/dppc-abuser-registry
• Criminal background check (CORI) by regulations set forth by the Executive Office of Health and Human Services. http://www.mass.gov/hhs/cori
• National Background Checks, Chapter 234 of the Acts of 2014, conduct fingerprint-based check.
• https://www.mass.gov/lists/dds-fingerprint-background-checks

Education, licensure, and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.

Education and license/certification information provided the selected candidate(s) is subject to the Massachusetts Public Records law and may be published on the Commonwealth's website.

If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the Reasonable Accommodation Online Request Form.

For questions regarding this requisition, please contact Executive Office of Health and Human Services Human Resources at 1 (800) 510-4122 Ext. #2.

!*!First consideration will be given to those applicants that apply within the first 14 days.

Minimum Entrance Requirements:

Applicants must have at least (A) four years of full-time, or equivalent part-time, professional experience in electronic data processing of which (B) at least two years must have been in work in which the major duties included computer systems analysis, or (C) any equivalent combination of the required experience and the substitutions below.

SUBSTITUTIONS:

I. An Associate's degree with a major in the field of data processing or computer programming may be substituted for a maximum of one year of the required (A) experience.*

II. A Bachelor's degree with a major in the field of data processing or computer and/or information science may be substituted for a maximum of two years of the required (A) experience.*

III. A Graduate degree with a major in the field of data processing or computer and/or information science may be substituted for a maximum of two years of the required (A) experience.*

IV. A diploma for completion of a two year full-time, or equivalent part-time, program in a recognized non-degree granting business or vocational/technical school above the high school level with a major in the field of computer programming may be substituted for a maximum of one year of the required (A) experience.*

V. An official transcript from a recognized business or vocational/ technical school as evidence of completion of a program consisting of at least 650 hours of instruction in the field of computer programming may be substituted for a maximum of one year of the required (A) experience.

VI. Graduation from the data processing course of a recognized vocational/technical high school may be substituted for a maximum of one year of the required (A) experience.

*Education toward such a degree or diploma will be prorated on the basis of the proportion of the requirements actually completed.

NOTE: No substitution will be allowed for more than two years of the required (A) experience.

NOTE: No substitution will be allowed for the two years of the required (B) experience.

Special Requirements: None.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.