Job Posting Title

Business Analyst

Job Category

IT Client Support Services

Language Requirements

English / Anglais

Posting End Date

2023-10-05

Job Grade

CS-3

Pay Range

$97,670 - $120,268

Job Summary

The Business Analyst will have full specialization in their own functional area, and will provide third-level technical and operational systems support, advice, and assistance to clients. You will provide expertise in the development, testing, and system integration of complex, business-critical solutions in project and lifecycle settings. You will participate in, or co-ordinate the design and implementation of system changes and enhancements, including: business requirements, technical feasibility assessments, business process modelling, development, license management, testing, configuration, documentation, implementation, and maintenance of various information systems, customer service enhancements, policies, standards, guidelines, and recommended practices. Assist in analyses, planning, specifications, definitions, systems interface, and other technical requirements for new software, applications, databases, and operating systems to ensure current and future interoperability with NAV CANADA systems and infrastructure.

Job Description

What NAV CANADA offers you:

• Challenging, team-oriented work environment
• Competitive compensation and flexible benefits
• Defined benefit pension plan
• Opportunities for growth and development
• Flexible work arrangements
• Diverse and inclusive workforce

Key Accountabilities:

• Elicit, write, and structure requirements (functional and non-functional)
• Write and execute testing, write and manage defects
• Provide advice, tracking, guidance, training, problem solving, and consulting in application management, license management, security, and administrative issues
• Act as technical authority for software and application staff; resolve complex software problems
• Develop, test, assure quality, monitor, and maintain products, to ensure interoperability, reliability, security, and system integration
• Contribute to the conceptual and physical design of the projects and lifecycle products, and lead or support implementation
• Build cross-functional relationships to gain support and elicit requirements
• Assist in analyses, planning, specifications, definitions, systems interface, and other technical requirements for new software or applications initiatives to ensure current and future interoperability with NAV CANADA systems and business infrastructure
• May act as technical or functional lead for various operations in own functional area for moderately complex to complex projects to implement new applications, or change management projects

Education:

• Graduated from a recognized university or college with a degree or certification in a business discipline, computer sciences, or information systems or an acceptable combination of education, related experience, and training

Experience:

• 3 or more years’ experience as a business analyst working with diverse stakeholders on projects or lifecycle maintenance and support activities on one or more products
• Experience with business process modelling, eliciting requirements, developing and analysing functional and non-functional requirements
• 3 or more years’ experience developing and executing test cases and acceptance criteria and performing testing and defect management; including with requirement and test management tools (such as Azure DevOps)
• Participation in the design, integration, and implementation of applications
• Experience with integrated project team delivery and coordinating deliverables and contributing to strategy and planning with management
• Experience utilizing Microsoft Office Suite, including Word and Excel

Knowledge

• Knowledge of the methodologies used in support of software development testing and user acceptance testing
• Knowledge of business process modeling, use case development and requirement elicitation techniques
• Knowledge of system integration, maintenance processes, procedures, and business functions as they relate to systems with automated and end-user capabilities

Abilities:

• Excellent requirement gathering and writing, testing, and defect management skills
• Presenting ideas, constructs, and desired outcomes to a small to medium sized audience
• Co-ordination and problem resolution between various stakeholders
• Technical skills and expertise in own functional area
• Coach others in field of expertise, problem solving, teamwork and innovation, relationship management issues; involve others in problem solving, decision-making and creative thinking
• May lead moderately complex to complex projects as required
• Analytical thinking

Personal Suitability:

• Identify and resolve problems
• Establish and maintain appropriate positive interpersonal relationships with internal and external stakeholders and colleagues
• Initiative, judgement, and innovation
• Work under pressure with resilience to change
• Flexibility to work within differing or shifting processes and structures
• Work under minimal supervision and handle multiple concurrent issues and initiatives
• Help foster an open, trusting, and creative team environment

Working Conditions:

• Hybrid: This position is based at the Ottawa Logistics Center may be eligible for a flexible work arrangement.

NAV CANADA is committed to building a skilled, diverse workforce reflective of Canadian society. If you do not believe that you match every job requirement listed on this job posting, we still encourage you to apply. NAV CANADA encourages a culture of learning and growth, and recognizes that although some technical skills are mandatory, many others can be taught.

Our Company strives to create an inclusive and barrier-free selection process and work environment. If you require accommodations during this competition process, please ensure that you inform the interview coordinator or hiring manager of any accommodation measures you may require. NAV CANADA will provide accommodations throughout the recruitment and selection process to applicants with disabilities as required.

The successful candidate must meet the security requirement of the position and be legally able to work in Canada.

At NAV CANADA, safety is our priority. We require pre-employment drug screening for all candidates offered positions designated as safety sensitive in accordance with NAV CANADA’s Drug and Alcohol policy.

We thank all applicants for their interest; only those selected for an interview will be contacted.