Job description

Job responsibilities

The overall purpose of the Performance and Business Intelligence manager role is to identify and support performance improvement and sustainability by developing and managing robust performance management processes that provide the Organisation, its commissioners and partners with assurance and business intelligence in relation to current and future performance.

The managers aim is to empower the organisation to gain a holistic understanding of performance, to facilitate improved and sustained outcomes and enable the growth of the organisation, supported by robust Business Intelligence.

The Performance and Business Intelligence Manager will support the development and monitoring of the Organisations Performance Management Framework including, coordination, performance assessment and performance management of the Key Performance Indicators (KPIs) and CQUINS.

This will include working with the Head of Performance and Business Intelligence to support the design of specific Corporate projects and to develop our overall corporate assurance process, utilising developed organisational, inter- personal, and project management skills, as well as then managing the testing and implementing of the resulting systems.

The role requires significant leadership, co-ordination, information analysis, time management, in addition to the ability to produce clear, concise and well- articulated written responses.

The role will also require agile and creative solutions as part of implementing the overarching Performance and Business Intelligence Strategy.

When completing your application please refer to both the Application Guide and full Job Description - these can be found under supporting documents.

Job responsibilities

The overall purpose of the Performance and Business Intelligence manager role is to identify and support performance improvement and sustainability by developing and managing robust performance management processes that provide the Organisation, its commissioners and partners with assurance and business intelligence in relation to current and future performance.

The managers aim is to empower the organisation to gain a holistic understanding of performance, to facilitate improved and sustained outcomes and enable the growth of the organisation, supported by robust Business Intelligence.

The Performance and Business Intelligence Manager will support the development and monitoring of the Organisations Performance Management Framework including, coordination, performance assessment and performance management of the Key Performance Indicators (KPIs) and CQUINS.

This will include working with the Head of Performance and Business Intelligence to support the design of specific Corporate projects and to develop our overall corporate assurance process, utilising developed organisational, inter- personal, and project management skills, as well as then managing the testing and implementing of the resulting systems.

The role requires significant leadership, co-ordination, information analysis, time management, in addition to the ability to produce clear, concise and well- articulated written responses.

The role will also require agile and creative solutions as part of implementing the overarching Performance and Business Intelligence Strategy.

When completing your application please refer to both the Application Guide and full Job Description - these can be found under supporting documents.

Person Specification

Knowledge

Essential

• Knowledge of Performance Management and project management tools and techniques
• Knowledge of relevant national policy drivers and regional/local commissioning priorities
• Advanced level of technical expertise and physical skills in the manipulation of spreadsheets and databases
• Expert knowledge of Business Intelligence and Data Warehouse methodology and concepts (SQL Server 2008 onwards) and associated products (i.e. SSRS & SSAS)
• Competent in dashboard creation using visualisation tools (e.g. Power BI & SSRS)
• Excellent understanding of data modelling, report development, performance tuning and query

Desirable

• Understanding of NHS Contracting processes including CQUIN and Key Performance Indicators

Other

Essential

• Able to travel to various sites across the East Surrey region

Experience

Essential

• MS SQL Server - development
• Design and implementation of complex data models used for Business Intelligence and Advanced Analytics
• Design and implementation of complex ETL/ELT processes used for Business Intelligence and Advanced Analytics
• Experience in a supervisory role
• In-depth knowledge of NHS data and issues
• Visualization and report writing skills
• Significant experience of Performance management
• Experience of complex change management and the delivery of successful outcomes
• Experience of conversing with technical and non-technical colleagues to ensure robust requirements capture with staff at all levels of the organisation
• Experience of working in a Public Sector organisation such as the NHS, Social Services or a Local Authority
• Experience of working with managers and staff at all levels of an organisation.
• Significant experience of Performance management
• Significant experience of Performance management
• Significant experience of report writing and the production of business documents
• Significant project management experience
• Experience of working with senior leadership and non- executive layers of an organisation

Skills

Essential

• Ability to maintain a high degree of confidentiality at all times
• Ability to analyse and assimilate a wide range of complex information and formulate it into appropriate presentational formats.
• Ability to critically analyse complex and difficult situations and apply problem-solving skills
• Ability to maintain a high degree of confidentiality at all times
• Ability to manage a complex workload with conflicting demands on time and resources
• Ability to produce work of a high standard to tight deadlines
• Ability to think creatively, generate ideas and put them into practice, responding positively in a constantly changing environment in a motivational way
• Ability to work with a significant degree of autonomy, seeking external reference points and guidance as appropriate.
• Ability to work with various grades of staff and to adjust personal communication styles as required
• Excellent interpersonal, communication and relationship building skills.
• Flexible, reliable, conscientious, professional
• Methodical approach with a high standard of accuracy
• Office applications in addition to Microsoft SQL
• Ability to work effectively within corporate structures and to effectively organise workflow through existing governance processes

Desirable

• Well-developed ability to use the full range of Microsoft

Qualifications

Essential

• Master level qualification or Diploma level qualification with significant equivalent experience
• Evidence of willingness to undertake further personal development.
• Post-graduate Management / Project Management qualification, and/or significant equivalent experience

Knowledge

Essential

• Knowledge of Performance Management and project management tools and techniques
• Knowledge of relevant national policy drivers and regional/local commissioning priorities
• Advanced level of technical expertise and physical skills in the manipulation of spreadsheets and databases
• Expert knowledge of Business Intelligence and Data Warehouse methodology and concepts (SQL Server 2008 onwards) and associated products (i.e. SSRS & SSAS)
• Competent in dashboard creation using visualisation tools (e.g. Power BI & SSRS)
• Excellent understanding of data modelling, report development, performance tuning and query

Desirable

• Understanding of NHS Contracting processes including CQUIN and Key Performance Indicators

Other

Essential

• Able to travel to various sites across the East Surrey region

Experience

Essential

• MS SQL Server - development
• Design and implementation of complex data models used for Business Intelligence and Advanced Analytics
• Design and implementation of complex ETL/ELT processes used for Business Intelligence and Advanced Analytics
• Experience in a supervisory role
• In-depth knowledge of NHS data and issues
• Visualization and report writing skills
• Significant experience of Performance management
• Experience of complex change management and the delivery of successful outcomes
• Experience of conversing with technical and non-technical colleagues to ensure robust requirements capture with staff at all levels of the organisation
• Experience of working in a Public Sector organisation such as the NHS, Social Services or a Local Authority
• Experience of working with managers and staff at all levels of an organisation.
• Significant experience of Performance management
• Significant experience of Performance management
• Significant experience of report writing and the production of business documents
• Significant project management experience
• Experience of working with senior leadership and non- executive layers of an organisation

Skills

Essential

• Ability to maintain a high degree of confidentiality at all times
• Ability to analyse and assimilate a wide range of complex information and formulate it into appropriate presentational formats.
• Ability to critically analyse complex and difficult situations and apply problem-solving skills
• Ability to maintain a high degree of confidentiality at all times
• Ability to manage a complex workload with conflicting demands on time and resources
• Ability to produce work of a high standard to tight deadlines
• Ability to think creatively, generate ideas and put them into practice, responding positively in a constantly changing environment in a motivational way
• Ability to work with a significant degree of autonomy, seeking external reference points and guidance as appropriate.
• Ability to work with various grades of staff and to adjust personal communication styles as required
• Excellent interpersonal, communication and relationship building skills.
• Flexible, reliable, conscientious, professional
• Methodical approach with a high standard of accuracy
• Office applications in addition to Microsoft SQL
• Ability to work effectively within corporate structures and to effectively organise workflow through existing governance processes

Desirable

• Well-developed ability to use the full range of Microsoft

Qualifications

Essential

• Master level qualification or Diploma level qualification with significant equivalent experience
• Evidence of willingness to undertake further personal development.
• Post-graduate Management / Project Management qualification, and/or significant equivalent experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

First Community Health and Care

Address

First Community Health & Care

Bonehurst Road

Redhill

RH1 5EL

Employer's website

https://www.firstcommunityhealthcare.co.uk/ (Opens in a new tab)