• Job Description

  Req#: R6516

  Together we are Trusted to Serve Scotland.

  It’s not every job where you make a difference for the people of Scotland. But it’s what’s behind every job here.

  Our work keeps Scotland’s water flowing, from reservoir to tap – and from sewer to treatment plant.

  Do your bit by helping transform the way we do our business and contribute towards future success by bringing our purpose to life by supporting Scotland to flourish? If your answer is yes, then we would love to hear from you.

  What you will do

  An exciting opportunity has arisen to join Transformation within the Lean & Agile Solutions Team. The role will be in Solutions Enabling where we are tasked with identifying, prioritising and evaluating end-to-end transformational opportunities across the business to prepare them for process redesign and deployment in Solutions Hub.

  As Business Change Analyst you will report to the Solutions Enabling Lead and have a pivotal role in the end-to-end transformation of our processes right across Scottish Water touching every part of what we do. During our journey preparation phase, you will be responsible for;

  • Creating and embedding a project structure to ensure all deliverables are met from journey identification through to deployment of new ways of working.

  • Developing a transformation hypothesis that senior leaders and key stakeholders support to drive the change

  • Analysing and documenting end-to-end process and data journey maps

  • Identifying and gathering evidence on pain points and waste throughout the processes.

  • Working with the design team and subject matter experts to build an accurate picture of the current performance

  • Creating key baseline performance metrics

  • Building the benefits case for progression into Solutions Hub

  • Ensuring the customer and business needs are aligned

  • Ensuring the project is clearly defined and achievable within the agreed timescale and costs

  • Working alongside and managing partners where required

  What you will bring

  You'll be able to challenge constructively to all levels and possess a critical mindset to ensure we achieve solutions that are fit for purpose, meet the user needs and deliver truly transformational outcomes. Strong planning and communication skills are essential, and programme management and scrum experience are desirable.

  Desirable skills/knowledge

  • Experience deploying business process mapping methodologies (e.g. VSM, BPMN2), and of pain point and waste identification and analysis

  • An interest in, and understanding of, project management techniques

  • Business case development – experience of preparing and presenting business cases to support funding and benefits realisation

  • Experience of stakeholder engagement and analysis, ensuring the right approach is taken to ensure their needs are met.

  • Work experience in business process management

  • Process Improvement and verifiable experience with application of Lean/Agile principles

  • Project and/or Programme Management training – APM/Prince2

  • An understanding of Lean and Six sigma principles

  We offer an extensive development plan and on-the-job training, there are also opportunities for advancement within the Lean and Agile team as we develop and grow.

  Location: Flexible across Scotland - Part of the role will require F2F workshops/meetings

  Looking out for you

  While the work we do is important, we know it’s not the only thing that matters. That’s why we make sure you have everything you need to find a good work-life balance.

  You’ll get plenty of time to recharge with 38 days of holiday every year (including public holidays). And you can even buy five more if you need a little extra time. You can also take paid time off to volunteer in your community.

  When it comes to major life events we have family-friendly policies around adoption, maternity, and parental leave. And for the everyday? We embrace flexible working.

  For your future, there’s our pension (the ‘know-what-you’ll-get-when-you-retire’ kind), as well as life assurance.

  As for some nice extras? You can expect an annual company bonus. Not to mention access to SW Splash – handy rewards that can save you money on holidays, bills, and shopping.

  The not-so-small print

  The salary range for this role is £35,384 - £47,924 depending on skills and experience.

  If you’re interested in this role – or know someone else who might be - we’ll be accepting applications until midnight on the 4th of December 2023.

  Job offers at Scottish Water are conditional, and will be confirmed on completion of our pre-employment screening, e.g. referencing, criminal record checks, license checks, etc. These checks are conducted on our behalf by a third party. Don’t worry - we’ll ask your permission before starting these checks.

  A few final things worth knowing…

  Research shows that some people avoid applying for jobs unless they can meet every single criteria. If you’re interested in this job, but don’t tick all the boxes, apply anyway! We hardly ever hire people who can do every part of a job from Day One. Everyone has a learning curve. So don’t rule yourself out!

  Let us know if there are any changes we can make to our recruitment process to help you perform at your best. Lots of our people have disabilities or neurodiverse conditions (including some of our recruiters!). We're also aware that some people might be experiencing temporary challenges because of life events, like menopause. We’re very used to making adjustments, so please don’t be afraid to ask.

  As part of our commitment to developing a flourishing Scotland, it’s important that all our employees are Scottish taxpayers. If you join us, your home address will need to be in Scotland. If you don’t already live here, you'll need to commit to moving here within your first three months.

  Finally (finally!), candidates who haven’t submitted an application in the last 12 months will have their records removed from our recruitment database. You won’t need to do anything. Your data will be automatically deleted.

  
  We’re here to help. Ask us anything at SWRecruitment@ScottishWater.co.uk

• About the company

  Scottish Water is a statutory corporation that provides water and sewerage services across Scotland.

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