• Job Description

  Req#: 25868458

  The US Retail Bank Project Management Lead will support the Business Execution initiatives with a primary focus on creating and launching strategic solutions. The Project Manager will develop, establish and maintain a collaborative and productive interaction between technology, third party vendors, lines of business and risk/control partners across the USRB. He/she will streamline and strengthen key enablers to meet commitments regarding schedule, budget and delivering tangible results.

  
  Key Responsibilities:

  • Drive Agile execution of the assigned projects by defining and actively managing scope and development and management of project plan to ensure on-time project delivery with a focus on Salesforce platform delivery

  • Advise and provide direction to organizational leaders on methods to improve capabilities

  • Develop curriculum for a virtual organization

  • Leverage, promote, and communicate PM best practices across the organization

  • Manage and enable team members to achieve organizational objectives

  • Prepare, support and help individuals/teams drive organizational change

  • Liaison with Organizational Program Management Office

  • Prioritize and juggle multiple deliverables

  • Monitor development programs and PM tools -- identify areas of improvement and future training needs

  Core Role Competencies:

  • Lead the delivery of projects, managing all phases from initiation through deployment. This individual will be working closely on Salesforce implementations so demonstrated experienced working on Salesforce is required with associated certifications a plus

  • Adapts quickly to changing conditions. Facilitates the implementation and acceptance of change within the workplace.

  • Consistently applies a business driver when prioritizing actions

  • Identifies and monitors key indicators to gauge performance and identify trends, and makes decisions considering the bottom line

  • Team (People) Leadership: Experience in leading virtual teams ensuring all members stay connected, motivated and productive through the establishment of common purpose, goals, roles and structure. Provides resources/support to remove obstacles to team accomplishments.

  • Execution Excellence: Gets involved in organizational objectives that has many actions and uncompromising time frames. Follows through on commitments and takes ownership to ensure that others follow through as well

  • Stakeholder Management: Identifies key partners and their influence, implements techniques for communicating/engaging and managing expectations. Has frequent interactions. Finds the appropriate balance of completing claims by various groups of stakeholders, acting fairly and in consideration of cultural and ethical factors

  • Effective Communication: Is able to effectively communicate across a number of communication settings and regularly does so. Takes time to consider what the partner knows and cares about, drafts messages, and rehearses so that they are confident delivering the content of the message. Seeks input, checks understanding and presents message in different ways to improve understanding

  • Problem Solving and Decision Making: Makes sound decisions. Considers relevant factors and uses appropriate decision-making criteria and principles. When making decisions, uses a mix of analysis, wisdom, experience and discernment. Assesses business needs, anticipates problems. Works independently and is self-directed

  • Risk Management: Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

  • Design and develop new or enhanced business processes and challenge/change existing policies and practices to support partnership & franchise management strategy

  Qualifications:

  • 6-10 years Project Management Experience with significant experience successfully launching large scale initiatives involving multiple business lines/enabling function

  • Able to develop innovative solutions to business problems using Salesforce

  • Able to create prototypes of Salesforce solutions

  • PMP or ACP certification strongly preferred.

  • Self-starter with experience at handling organizational change in a process-driven project environment

  • Comfortable working in environments where you’ll need to manage and engage with teams that need to balance both client-centricity and internal/external controls

  • Previous experience at managing individuals

  • Excellent interpersonal and organizational skills, able to handle diverse situations, multiple initiatives and changing priorities

  • Strong communication skills with the ability to influence, manage and articulate clearly to project stakeholders and senior management

  • Extensive experience working with various control partners and demonstrated success to strict adherence of control framework, policy and procedures

  • Lead through influence skills – ability to engage, motivate, drive results, and hold a diverse set of colleagues across the organization accountable for attaining set goals and objectives

  • Critical thinker with problem solving capabilities

  • Positive, can-do attitude; does what it takes attitude to drive success

  • Instinctive care about providing a great experience to your customers

  • Attentive to detail and have confidence with project tracking, reports, metrics and presentations. You are proficient with MS Project, PowerPoint, Excel, Access, or other analytical tools associated with project management

  • Strong conceptual and workload management skills

  • Experience in Agile methodologies

  • Manage client expectations, anticipates operational and tactical risks and tracks them; clarify, identify, and track requirements and issues, remove barriers, resolve minor project issues and escalate to immediate manager where required

  • Stays abreast of current industry trends and new technology through professional associations, trade journals, networking, and associated training and seminars

  Education:

  • Bachelor’s/University degree or equivalent work experience

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  Job Family Group:

  Project and Program Management

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  Job Family:

  Project Management

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  Time Type:

  Full time

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  Primary Location:

  Jacksonville Florida United States

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  Primary Location Full Time Salary Range:

  $103,920.00 - $155,880.00

  
  In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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  Anticipated Posting Close Date:

  Jun 11, 2025

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  Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

  If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
  
  View Citi’s EEO Policy Statement and the Know Your Rights poster.

• About the company

  While we're a global bank, our mission is simple: We responsibly provide financial services that enable growth and economic progress. We strive to earn and maintain the public's trust by constantly adhering to the highest ethical standards. We ask our colleagues to ensure that their decisions pass three tests: they are in our clients' interests, create economic value, and are always systemically responsible. When we do these things well, we make a positive financial and social impact in the communities we serve and show what a global bank can do.

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