• Job Description

  Req#: 28021

  BioBridge Global is a San Antonio-based nonprofit, that integrates donor-to-patient services to enable the future of biotherapeutic solutions, including blood, tissue, and advanced therapies. Through our subsidiaries – South Texas Blood & Tissue, QualTex Laboratories and GenCure – we provide products and services in blood resource management, cellular therapy manufacturing, donated umbilical cord blood and human tissue, as well as testing of blood, plasma, tissue, and cellular products for clients in the United States and international markets. We also support the development advanced therapies by providing access to starting materials, testing services, biomanufacturing of cell and cell-based biologics and clinical trials support.

  We at BioBridge Global have been committed to saving and enhancing lives through the healing power of human cells and tissue for over 50 years. If you share our passion, join our team!

  BioBridge Global (BBG) is a non-profit company that oversees and supports South Texas Blood & Tissue Center (STBTC), QualTex Laboratories, GenCure, and The Blood and Tissue Center Foundation. For over 40 years, our team of dedicated professionals has made life-saving connections. Our diverse services bridge critical medical industry needs with innovative solutions.

  Job Title: Business Intelligence Analyst

  Revision: 0000

  Job Code: 703546

  Shift: Monday-Friday, 9am-5pm

  FLSA: Exempt

  Hybrid? Y

  CPF Level: P2

  Location: San Antonio

  Dept.: Project Management Operations

  Business Unit: BioBridge Global

  General Summary

  Responsible for building relationships between business units, Information Technology Services, and application development/support teams. This position serves as the conduit between the business units, Information Technology Services, internal/external stakeholders, and support Information Technology Services. The Business Intelligence Analyst(BIA) understands current business and system processes. The BIA can develop/document business user requirements, create process flows, and create workflows as needed.

  Commit to and abide by the character of BioBridge Global’s Core Values of Accountability, Stewardship, Pioneer, Integrity, Respect and Excellence (ASPIRE). Support, communicate and reinforce the mission and vision of the enterprise.

  Provide world class customer service by capturing and being responsive to the voice of the customer (internal or external, including donors for select positions) through multiple feedback channels in order to resolve issues and drive satisfaction in accordance with the BBG customer engagement, feedback, and complaint processes.

  It is essential that the incumbent have a valid driver's license and be at least 18 years old with a good driving record to meet organization driving standards.

  Major Duties and Responsibilities

  Essential Tasks

  Under general supervision elicit requirements using interviews, document analysis, group requirements gathering sessions, business process descriptions, business analysis, and business workflow analysis in order to translate them into system/user requirements to meet business needs.

  Support performance improvement and business excellence initiatives by collecting data, analyzing organizational needs, identifying performance improvement opportunities, evaluating effectiveness, and making recommendations.

  Maintain strict adherence to Standard Operating Procedures (SOPs), regulatory requirements, and all company policies.

  Provide guidance to Lean Six Sigma Teams through process improvement stages.

  Perform tight management of the triple ‐ constraint (scope, time, and cost) while maintaining the highest quality standards.

  Enact quality control procedures to resolve production problems or minimize costs.

  Manage multiple small to large scale projects/requirements gathering efforts in accordance with Project Managements Office methodology.

  Perform routine data entry, analysis, and prepare reports that measure and monitor operational performance.

  Develop requirements specifications according to standard templates, using natural language. Coordinate/perform feasibility and cost/benefit analysis as it relates to performance improvement projects. Lead the execution of key projects within various departments to deliver financial targets.

  Manage and maintain requirements documentation throughout the development process.

  Create and maintain requirements traceability matrix (RTM). Create final requirements documentation with linkage to the RTM.

  Provide input to business Information Technology Services in the development of test cases for UAT if needed. Drive continuous improvement utilizing LSS tools & methodologies.

  Display positive leadership skills by embracing the mission, vision, and core values.

  Focus on creating a culture of excellence across the entire organization. Champion organizational decisions and changes in a credible way. Be an open advocate for change.

  Participate in continuing education and attend meetings as required. Performs other duties as assigned.

  Non-Essential Tasks

  May perform duties as designated by the Support Services Department orPMO team as needed or in the event of his/her absence.

  Assist Organizational Units Information Technology Services/Departments in developing and implementing improvement plans that are aligned with strategic goals.

  Education

  Requires a Bachelor’s Degree from an accredited college or university with major course work relative to the field of assignment. The required major is Business, Computer Science, or Information Technology.

  Licenses and/or Certifications

  Certified Scrum Master (CSM) Preferred

  Certified Business Intelligence Professional Preferred Information Technology Infrastructure Library 4 (ITIL 4) Preferred Valid United States Driver’s License

  Experience

  Requires two or more years of creating business requirements and process documentation experience. Minimum of two years' experience with the Microsoft Office suite and MS Visio.

  Minimum of two or more years of technical writing experience, to include writing working knowledge of various SDLC methodologies.

  Knowledge

  Must maintain knowledge of and perform according to Standard Operating Procedures (SOPs) and policies.

  Must have knowledge of requirements elicitation methods and processes.

  Must have knowledge of various requirement types and how they are documented.

  Knowledge of information technology service management concepts and methodologies, business process analysis and reengineering, and project management processes and methodologies.

  Must have previous work experience with Microsoft Office, to include Outlook, Word, Excel, Visio and PowerPoint.

  Must have knowledge of system design and development processes and methodologies relative to requirements management.

  Skills

  Must have excellent written and oral communication skills.

  Must have excellent written and oral communication, interpersonal and presentation skills.

  Must have excellent interpersonal and public speaking skills.

  Must have excellent written and oral communication, interpersonal and presentation skills.

  Must be capable of operating motor vehicles in all types of weather conditions.

  Must be capable of facilitating department project meetings and communicate effectively with internal customers throughout the organization.

  Must be able to effectively work with individuals at all position levels in the organization to identify, understand, and communicate their business requirements.

  Abilities

  Must be able to acquire, analyze, and present data in an understandable and useful format.

  Must be able to assess, develop, and communicate requirements with operations, support services, and Information Technology Services.

  Must be able to greet the public in a friendly and courteous manner.

  Must be able to keep information confidential.

  Must be able to work with team to execute projects to closure in a timely fashion.

  Must be neat in appearance and well groomed.

  Must be professional, detail oriented, self-motivated, innovative, creative, assertive, organized, communicative, and have the ability to work independently.

  Must have strong analytical, numerical, and reasoning abilities and exercise good judgment.

  Must have the ability to meet time deadlines, connect and interrelate disparate ideas and thoughts, pay attention to detail, and work effectively with varying constituencies.

  Must have the ability to train and work with cross ‐ functional teams.

  Working Environment

  Works in well-lighted, air-conditioned and heated vehicle or office environments, but may work in confined spaces and non-climate controlled conditions. May be exposed to electrical and chemical hazards and other conditions common to an office environment. May be required to work at any time of the day, evening or night during the week or weekend to include being on-call. Occasional out of town and overnight stays required.

  Ability to use personal motor vehicle for company business required. Occupational Exposure Assignment - Category II

  Physical Requirements

  Must be able to drive on behalf of the organization. Will sit, stand, walk, and bend during working hours.

  Requires manual and finger dexterity and eye-hand coordination. Required to lift and carry relatively light materials.

  Requires normal or corrected vision and hearing corrected to a normal range.

  We invest in our people by offering competitive compensation, excellent benefits, and the opportunity to work with the first blood center in America to receive the ISO 9002 accreditation! All Full Time Positions Qualify for an Affordable and Competitive Benefits Package to include:
  • Competitive salary	• 100% Employer Paid Life Insurance
  • 401(k) with Employer Contribution	• 100% Employer Paid Long-term Disability Plan
  • Paid Time Off (PTO)	• 100% Employer Paid AD&D
  • Extended Illness Benefits (EIB)	• 100% Employer Paid Employee Assistance Program
  • Shift Differentials	• Group Health Medical Plan with prescription coverage
  • Paid Holidays	• Variety of Voluntary Supplemental Insurances
  • Incentive Compensation Plan	• Voluntary Dental Coverage
  • Educational Assistance Program	• Voluntary Vision

  BioBridge Global and its subsidiaries are proud to be an Equal Opportunity Employer committed to providing employment opportunities to minorities, females, veterans, and disabled individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, genetic data, sexual orientation, gender identity, or any other legally protected characteristics. For more information about your EEO rights as an applicant under the law, please click here. BioBridge Global maintains a Tobacco & Drug-Free Workplace

• About the company

  Connecting donors and patients, and supporting development of medical therapies.

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