• Job Description

  Req#: 4034
  Company Overview Planview has one mission: to build the future of connected work, from ideas to impact. As the global leader in work and resource management, Planview helps organizations accelerate the achievement of what matters most, supporting our customers from need to speed, from passion to progress, and from overhead to optimization. We provide the industry’s most comprehensive solutions designed for strategic planning, portfolio and resource management, Lean and Agile delivery, product portfolio management, capability, and technology management (enterprise architecture), innovation management, and collaborative work and project management. Our connected platform of solutions underpins the business and digital transformations of more than 4,500 customers globally, including 59 of the Fortune 100. At Planview, our people connections drive our innovation and success. Our global team of 1400+ work remotely and across our offices including Austin, Vancouver, Hod Hasharon, Bangalore, Sydney, and Stockholm. We’re proud of our world-class, connected culture built on our shared values, that supports our teams to be successful from anywhere. Learn more about our portfolio at planview.com, and connect with us on LinkedIn, Instagram, and Twitter. The Opportunity We’re looking for a Business Intelligence Analyst to join our team in Vancouver, Canada. In this role, you will provide engineering support for reporting and analytics components of Portfolios, including Business Intelligence reports and dashboards, SQL Server Analysis Services, MS Report Builder, Power BI Report Server, Power BI Desktop & Service. What You'll Do Provide engineering support for reporting and analytics components of Portfolios, including Business Intelligence reports and dashboards, SQL Server Analysis Services, MS Report Builder, Power BI Report Server, Power BI Desktop & Service. Investigate customer incidents and provide level 1 and level 2 support for Planview Premier customers and Prioritized accounts. Document solutions via customer relationship management system. Review Planview Knowledge Base content for accuracy and updates. Develop action plans to assess and correct problems or unusual situations. Work closely with Development and Infrastructure teams to identify issues and develop solutions. Deliver timely and accurate communication to the customer. Contribute to a culture of knowledge sharing and collaboration. Support weekend on call schedule, as needed. Assist with internal projects related to customer services. Provide support to the Planview customers between 7 a.m. and 4 p.m. PST. What You'll Bring Required Qualifications: Several years of professional experience in software development or software/customer support Strong oral and written communication skills to be able to communicate technical information to non-technical users Exemplary customer service, training, and interpersonal skills Advanced diagnostic/troubleshooting experience Strong organization, time management and prioritization skills Working knowledge of SQL and databases Able to manage multiple problems with minimal supervision, and balance priorities effectively Comfortable working with people at all levels of management and technical abilities Preferred Qualifications: Bachelor's degree or equivalent experience Familiarity with SaaS applications including Web-Based and .NET applications Experience to Microsoft Windows Server environments Understanding of Microsoft IIS services and configuration options Solid knowledge of Microsoft reporting ecosystem (Power BI Server) Working knowledge of Microsoft SQL Server, SQL Server Management Studio, database stored procedures and the ability to construct advanced database queries Familiarity with SSIS and ETL process Experience with Customer Service software Knowledge of project management methodologies a plus Whether you have some, or all of these, we want to hear from you if you believe your background and experience might be a fit! Benefits at Planview At Planview, you’ll join our global team and culture which reflects the vibrant communities in which our employees live and work. To support you at Planview, you will enjoy: Unplugged Days: 4 company-wide paid days off per year to recharge and relax. Generous PTO offerings (region dependent). Region specific competitive benefit plans to support you at any life stage including parental leave, retirement, medical plans, wellness support, and remote work support. Paid time to volunteer through Planview’s Force for Good Week. Employee Referral bonus program. Weekly office lunches for hybrid team members and social events. Flexible work hours/environment. Expected Salary Range for this role: 60,000 - 75,000 CAD Now is a great time to join our team. If you are looking for a place to grow your career, innovate with best-in-class solutions, and build the future of connected work, Planview is the right place for you! Diversity, Equity and Inclusion at Planview As part of our efforts to build a workforce with diverse talent, we encourage applications from Indigenous, Black, and other racialized communities, 2SLGBTQIA+ communities, people with neurodivergence, immigrants, people with disabilities, and other equity deserving groups. In addition to building a diverse workforce, we are committed to fostering an inclusive and accessible experience. Reasonable accommodations for the interview process can be requested by emailing recruitment@planview.com.
  Required Qualifications: Several years of professional experience in software development or software/customer support Strong oral and written communication skills to be able to communicate technical information to non-technical users Exemplary customer service, training, and interpersonal skills Advanced diagnostic/troubleshooting experience Strong organization, time management and prioritization skills Working knowledge of SQL and databases Able to manage multiple problems with minimal supervision, and balance priorities effectively Comfortable working with people at all levels of management and technical abilities Preferred Qualifications: Bachelor's degree or equivalent experience Familiarity with SaaS applications including Web-Based and .NET applications Experience to Microsoft Windows Server environments Understanding of Microsoft IIS services and configuration options Solid knowledge of Microsoft reporting ecosystem (Power BI Server) Working knowledge of Microsoft SQL Server, SQL Server Management Studio, database stored procedures and the ability to construct advanced database queries Familiarity with SSIS and ETL process Experience with Customer Service software Knowledge of project management methodologies a plus Whether you have some, or all of these, we want to hear from you if you believe your background and experience might be a fit!
  Provide engineering support for reporting and analytics components of Portfolios, including Business Intelligence reports and dashboards, SQL Server Analysis Services, MS Report Builder, Power BI Report Server, Power BI Desktop & Service. Investigate customer incidents and provide level 1 and level 2 support for Planview Premier customers and Prioritized accounts. Document solutions via customer relationship management system. Review Planview Knowledge Base content for accuracy and updates. Develop action plans to assess and correct problems or unusual situations. Work closely with Development and Infrastructure teams to identify issues and develop solutions. Deliver timely and accurate communication to the customer. Contribute to a culture of knowledge sharing and collaboration. Support weekend on call schedule, as needed. Assist with internal projects related to customer services. Provide support to the Planview customers between 7 a.m. and 4 p.m. PST.

• About the company

  Planview is a global enterprise software company headquartered in Austin, Texas.

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