• Job Description

  Req#: R57502

  Overview:

  Design, develop, implement, and manage pro-active training programs in support of the Customer Asset Management line of business.

  Primary Responsibilities:

  • Increase employee's skills and knowledge on the job through the facilitation and development of a variety of specialized training programs that support the needs of assigned business

  • Actively involved in training design and preparing/enhancing training programs and/or materials

  • Consults with managers to evaluate training and development needs of business employees and makes recommendations for improving effectiveness of programs

  • Develop and/or complete and distribute reports for management; complete analyses and develop subsequent recommendations based the reports

  • Serve in a lead role in Customer Asset Management (CAM) projects and initiatives, such as updates to existing products and new product implementations, as appropriate

  • Serve as mentor and provide guidance and training less experienced CAM Technical Specialists

  • Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies

  • Promote an environment that supports diversity and reflects the M&T Bank brand

  • Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable

  • Complete other related duties as assigned

  Managerial/Supervisory Responsibilities:

  May lead the work of others.

  Education and Experience Required:

  • Bachelor’s degree and a minimum of 1 year related business line, facilitation, and/or teaching experience, OR

  • In lieu of a degree, a combined minimum of 5 years higher education and/or work experience including a minimum of 1 year related business line, facilitation, and/or teaching experience

  Education and Experience Preferred:

  • Mortgage, business banking, or consumer banking experience is a plus

  • Strong communication and public speaking skills

  • Presentation skills

  • Experience working with Webex, Microsoft Teams, PowerPoint, Word, and Excel

  • Troubleshooting experience to assist new hires

  • Interactive and engaging audience while training

  • Creative solutions/problem solving

  • Adaptable - team player

  Location/Working Model/Schedule:

  This is a hybrid, Monday-Friday position (8:00am-4:30pm), that requires coming into the office at least 2 days per week. Our office is located at 475 Crosspoint Parkway, Getzville, NY 14068. Although this is a hybrid role, it is also additional coverage for our more junior Business Line Trainers. In the event that someone calls out there is an expectation that this Business Line Trainer may have to come in to cover a class even on a day they were originally scheduled to work from home.

  M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $24.04 - $38.46 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

  Location

  Getzville, New York, United States of America

• About the company

  M&T Bank Corporation is an American bank holding company headquartered in Buffalo, New York.

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