Numerator
Business Operations Associate (Implementation Specialist)
This job is now closed
Job Description
- Req#: 595405
- Address Numerator users inquiries in a prompt and effective manner.
- Provide navigational support to users of Numerator’s web based platforms.
- Responsible for triaging issues raised by Numerator platform users and seeing through until resolution as a client advocate.
- Utilize designated support solutions/software in order to manage and document customer interactions.
- Manage support based requests through Numerator internal administrative solutions (IE: user set up, report generation, user database maintenance)
- Educate clients on data methodology, site navigation, and report outputs.
- Ensure customer satisfaction and provide professional customer support.
- Bachelor's degree (any field) with a passion for marketing, research and account management/growth.
- Proficient in Excel and PowerPoint (or equivalent)
- Excellent oral and written communication skills
- Self-confidence coupled with strong presentation skills
- Experience working with large data sets a plus.
- Experience in Consumer Goods, Retail, or Market Research Industry is a plus.
- Experience in Customer Success or Support roles, ideally with a SaaS solution provider preferred but not required.
Numerator is a services-enabled tech and data firm that brings together omnichannel marketing, merchandising and sales data to help brands understand what people buy and why. As a Customer Support Associate you will be responsible for supporting inbound communication from clients via in-platform chat, support inbox and phone. This role requires excellent customer service and a professional and empathetic attitude.
Shift Timings :
Late Evening Shift : 5:30 PM IST - 2:30 AM IST.
About the company
We provide the real-time consumer insights brands and retailers need to understand consumer buying behavior and the advertising, promotions and pricing that drive it. Get your demo now!
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.