• Job Description

  Req#: REQ-10095315

  At ING Australia, we believe that your individuality is what makes you stand out from the crowd. That's why we offer a career that's as unique as you are. With a global scale, inclusive culture, and cutting-edge technology at your fingertips, you'll have everything you need to become the best version of yourself.

  The Office of the CIO (OCIO) is a multi-disciplinary team that drives operational excellence by consistently communicating, planning, monitoring, and evaluating performance for Technology for ING Australia.

  The Business Operations Officer reporting to the Workforce Management & Business Operations Lead, OCIO, for ING will be skilled in managing the Request to Pay (RTP) lifecycle and supervising global teams, collaborating with the Workforce Management & Business Operations Lead, OCIO, to achieve precise business operations objectives.

  What you’ll do …

  • Supervise the integration of PO processing and invoice reconciliation with intergroup teams, including cadence management, SLA tracking, resolving high-priority issues, driving improvement activities, and supporting service expansion as needed.

  • Ensure quality assurance in invoice reconciliation and processing execution.

  • Engage key stakeholders throughout the process, including team members across geographical locations, business stakeholders, and external vendors.

  • Continuously improving tools, processes, and reporting to better support responsibilities and the evolving business needs.

  What we’re looking for…

  • 5+ years in similar role within Tech or Financial Services.

  • Exposure to project management systems i.e. Service Now.

  • Understanding and experience in financial modelling of budgets and forecasts

  • Proven ability to manage multiple tasks and prioritize effectively in a dynamic environment.

  • Good communication, influencing and interpersonal skills

  • Strong MS Office skills, including Excel, Word, PowerPoint

  What’s in it for you?

  • Drop everything and learn with over 16,000 professional and personal development courses to choose from.

  • Discounted ING Health Insurance.

  • An additional Rest Day to support your wellbeing.

  • An IMPACT Day to volunteer on approved sustainability activity.

  About Us

  At ING, we want to make life simpler and more worthwhile for everyone who banks with us, for the people who work with us, and the community at large, too.

  When you come to work at ING, you’re joining a team where individuality isn’t just accepted, it’s encouraged. We’ve built a culture that’s fun, friendly and supportive it’s the kind of place where you can be yourself and make the most of whatever you have to offer.

  We give people the freedom to think differently, take ownership of their work, and make great things happen. We’re here to help you get ahead. And with our global network, there’s plenty of scope to take your career in new directions, perhaps even ones you’ve never considered.

  We are all about celebrating success and as a result we are proud to be a WGEA Employer of Choice for Gender Equality and a certified Family Inclusive workplace.

  Sound like the kind of place you’d feel at home. We’d love to hear from you.

  (One last thing, ING operates a direct talent sourcing model. So, no agency introductions, please.)

  Need more?

  Contact Mia Annamalai at mia.annamalai@ing.com

  Applications close Monday 26 May 2025

• About the company

  The ING Group is a Dutch multinational banking and financial services corporation headquartered in Amsterdam.

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