• Job Description

  Req#: 17543

  Job Summary

  This role combines strategic program management with strategic initiatives & strategy, focusing on enhancing business and IT operations within SHI Corp. The Business Operations Program Manager will be instrumental in developing and implementing programs, processes, and communication strategies to ensure efficient execution and alignment across the company. By fostering a culture of high performance and continuous improvement, this person will contribute significantly to departmental goals.

  This position is required to report to the SHI Somerset NJ or SHI Austin, TX office location as determined by SHI management.

  About Us

  Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $14 billion global provider of IT solutions and services.

  Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy:

  • Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
  • Continuous professional growth and leadership opportunities.
  • Health, wellness, and financial benefits to offer peace of mind to you and your family.
  • World-class facilities and the technology you need to thrive – in our offices or yours.

  Responsibilities

  Include, but are not limited to:

  • Lead multiple strategic IT initiatives, establishing KPIs/ OKRs for the Information Technology department.
  • Implement continuous improvement processes for programs, including performance measurement, process analysis, improvement planning, and change management.
  • Use data analysis to establish metrics for IT product performance, team efficiencies, and provide recommendations for improvements.
  • Coordinate and track the progress of programs and projects, analyze policies, goals, and objectives of the program and evaluate overall program and project success.
  • Lead and manage critical strategic initiatives within IT.
  • Establish and manage training programs for the department.
  • Provide ongoing operational management for strategic IT Programs.
  • Explore new strategic opportunities by analyzing gaps, creating processes to address challenges, and ensuring alignment with IT roadmap.
  • Effectively communicate program expectations to IT resources and stakeholders in a timely and clear fashion.
  • Support Continuous Improvement for Measurement
    • Process Analysis
    • Improvement Planning
    • Change Management

  Qualifications

  • Bachelor's Degree or equivalent experience

  • 5+ years of experience in managing programs and/or project administration preferred

  • 5+ years of experience of business, people operations, or program management experience required

  • 5+ years of experience consulting and working with leadership teams, executives, and sr. leadership teams required

  • Experience in driving product vision, roadmap, design, communication, and building relationships for project teams and business partners preferred

  Required Skills

  • Strategic thinker with a solution-oriented mindset

  • Experience supporting and collaborating with Sr. Leadership teams and executives.

  • Exceptional written and verbal communication (clear, concise, and courteous).

  • Nimble business mind with a focus on developing creative solutions.

  • Experience in planning and leading strategic initiatives and communication efforts.

  • Ability to show initiative, learn new concepts and processes quickly, and manage conflict effectively.

  • Meeting facilitation, the ability to motivate and mentor, and adapt approaches for efficiency and effectiveness.

  • Clear communication with stakeholders at all levels and being coachable with an ability to accept direction.

  • Strong organizational skills with the ability to manage processes and operations

  Additional Information

  • The estimated annual pay range for this position is $80,000 - $135,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

  • Equal Employment Opportunity – M/F/Disability/Protected Veteran Status

• About the company

  Our ridiculously helpful people help you innovate, collaborate, secure and optimize your investment in IT with cost control at the heart of everything we do.

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