• Job Description

  Req#: R0000246056

  Career Area:

  Business Technologies, Digital and Data

  Job Description:

  Your Work Shapes the World at Caterpillar Inc.

  When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

  Your Work Shapes the World

  Whether it be groundbreaking products, best in class solutions or creating a lifelong career, you can do the work that matters at Caterpillar. With a 95-year legacy of quality and innovation and 150 locations in countries around the world, your impact spans the globe.

  When you join Caterpillar, you are joining a team of makers, innovators, and doers. We are the people who roll up our sleeves and do the work to build a better world. We don’t just talk about progress and innovation. We make it happen. And we are proud of that, because it helps our customers build and power the world we live in – the roads, hospitals, homes, and infrastructure. Without a dedicated workforce Caterpillar could not effectively meet our customer’s needs. Join us.

  Description

  When you join team Caterpillar as a Business Process Analyst, you will be joining a team responsible for providing guidance on the machine order management process as it adapts and grows into the digital age. The role is expected to adapt as new platforms are launched and provide support for all current machine order management systems and any new Modern Order Management solutions such as MSF (Multi-Source Facility), COO (Commercial Order Optimization), etc. The MOM project includes many smaller projects working to replace our legacy ordering systems with modern interfaces including Orders 360 and SAP. The MSF tool controls order sourcing and enables broader function for products sourced at multiple locations. The position will work closely with business partners in GIS, tax, accounting, account coordinators, transportation, IT, Industries, and Product Groups to learn and advise on the order management process. This skillset of the role will continue to develop as new tools to support SAP deployments for the Modern Order Management digital transformation are underway. The candidate is expected to automate and simplify current manual processes with modern digital tools and participate and assist with leading the developing functional requirements for business systems; tests, training and implementing applications.

  Job Duties

  Identify opportunities for continuous improvement in solution delivery and work processes using new modern digital technology
  Continuously learn and train users across the company on new digital platforms and tools
  Translate order to delivery business requirements into process and IT requirements
  Participate in global cross functional project teams to improve order management processes and systems leveraging new technology, that can span multiple organizations
  Support all machine order management systems
  Support CAT users with daily system issues
  Create and maintain system documentation
  Create and maintain local business support processes
  Participate in the execution of the Product Testing and the System Integration Testing
  Validate and troubleshoot MSF rules
  Provide support for invoice-related queries to dealers and international customers
  Manage and coordinate inter-company invoicing adjustments
  Approve and release orders.
  Setup and maintain legacy system (CMOPs) and Webmocs securities
  Lead issue resolution with globally located Caterpillar IT support teams and external partners
  Work with an international team
  Leverage Lean thinking & methodologies

  Execute customer support processes and activities for the implementation of new or existing applications.
  Design, prototype, code, and test new or enhanced applications
  Monitor the efficiency and effectiveness of application operations and troubleshoot problems, as necessary.
  Execute translating client's requirements to functional documentation, participate in technical designs and test plan with coaching and training.

  Skill Descriptors

  
  Business Analysis: Knowledge of business analysis and the set of tasks, techniques and tools required to identify business needs; ability to recommend solutions that deliver value to stakeholders.
  Level Working Knowledge:
  • Analyzes the value of a business and its functions through the value estimation of assets.
  • Applies the prerequisites to a project before starting the business analysis process.
  • Collaborates with stakeholders, development teams, testing teams, etc., to deliver business solutions.
  • Documents the business case to justify the requirements of time and resources of a project.
  • Utilizes diverse analysis tools and methodologies to group different business activities based on shared characteristics or similarities.
  
  Core Application Systems: Knowledge of major production application systems used for delivery of services to internal and external clients; ability to leverage major production application systems in diverse situations.
  Level Working Knowledge:
  • Helps create contingency plans to mitigate impact of disruption on core applications.
  • Identifies key players, criticalities, roles, and responsibilities.
  • Investigates application-related issues with both business and IT professionals.
  • Recommends enhancements for a major application system or related subsystems.
  • Works with core application systems for a major business unit or function.
  
  Information Capture: Knowledge of the methods, channels and processes to obtain needed information; ability to identify, capture and document relevant business information in an auditable, organized, understandable and easily retrievable manner.
  Level Extensive Experience:
  • Enhances the processes and procedures used in the organization's records retention program.
  • Uses detailed knowledge of records retention program to conduct training and/or meetings.
  • Ensures that all exceptions and unusual circumstances are properly captured and reviewed.
  • Coordinates and monitors the various steps involved in a records retention program.
  • Helps others understand how the recording of information impacts other business units.
  • Provides guidance in documenting pertinent information.
  
  Analytical Thinking: Knowledge of techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems.
  Level Working Knowledge:
  • Approaches a situation or problem by defining the problem or issue and determining its significance.
  • Makes a systematic comparison of two or more alternative solutions.
  • Uses flow charts, Pareto charts, fish diagrams, etc. to disclose meaningful data patterns.
  • Identifies the major forces, events and people impacting and impacted by the situation at hand.
  • Uses logic and intuition to make inferences about the meaning of the data and arrive at conclusions.
  
  Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
  Level Extensive Experience:
  • Communicates to clients regarding expectations of all parties.
  • Participates in negotiating the terms of the business relationship.
  • Conducts periodic reviews of work effort, progress, issues, and successes.
  • Maintains productive, long-term relationships with clients or vendors.
  • Creates opportunities to educate support teams on client priorities.
  • Empowers others to establish collaborative, healthy relationships.
  
  System and Technology Integration: Knowledge of the features and facilities of systems; ability to integrate and communicate among applications, databases and technology platforms.
  Level Working Knowledge:
  • Assists with current and planned integration initiatives.
  • Explores major issues and considerations for successful system integration.
  • Plays an active role in local integration efforts.

  Basic Qualifications

  Bachelor's degree from an accredited college or university, preferably in Business, Supply Chain, IT, Engineering, or Marketing
  At least 2 years of experience in roles related to sales, marketing, demand and orders, or business development that includes:

  -Dealer and/or Orders Support

  -Lean Project Participation and/or Management

  -Strong business acumen

  -Excellent planning and organizational skills

  -Advanced Ordering System (CMOPs/SAP) user experience

  -CMOPs DB2 Tables expert.

  -Experience working with digital orders/reporting/automation tools
  Fluent in English

  Top Candidates will also have

  Working knowledge of ordering systems/processes (preferably related to Caterpillar machine prime product, but can include engines, parts or work tools ordering systems)
  General understanding of the Caterpillar organization, products, policies, and procedures
  Strong understanding of Caterpillar’s order management process
  Advanced analytical skills
  Experience with lean principles and practices
  PowerBI project creation/maintenance experience
  Ability to adapt to multiple cultures and countries

  Additional Information

  The primary location for this position is Peoria, IL; but other Caterpillar locations will be considered.

  Relocation assistance is not available for this position. Any relocation costs incurred would be the responsibility of the selected candidate.

  This position may require up to 25% travel.

  Employee benefit details

  Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world.

  Here you earn more than just a salary because we value your performance. We offer a total rewards package that provides benefits on day one (medical, dental, vision, RX, and 401K) along with the potential of an annual bonus.

  Additional benefits include paid vacation days and paid holidays (prorated based upon hire date).

  Final details

  Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.

  This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at www.Caterpillar.com/Careers .

  For more information, visit caterpillar.com. To connect with us on social media, visit caterpillar.com/social-media

  #LI

  Posting Dates:

  March 1, 2024 - March 15, 2024

  Any offer of employment is conditioned upon the successful completion of a drug screen.

  EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

  Not ready to apply? Join our Talent Community.

• About the company

  Since 1925, Caterpillar Inc. has been helping our customers build a better world – making sustainable progress possible and driving positive change on every continent. With 2020 sales and revenues of $41.7 billion, Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, diesel and natural gas engines, industrial gas turbines, and diesel-electric locomotives. We do business on every continent, principally operating through three primary segments – Construction Industries, Resource Industries, and Energy & Transportation – and providing financing and related services through our Financial Products segment.

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