• Job Description

  Req#: 2101131

  At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

  The Business Process Analyst position supports the Product Development Framework (U-Accelerate) within E&I Commercial Product and reports to the Associate Director within the Product Readiness Organization. The U-Accelerate framework is used by project teams to help identify impacts, reduce risks associated with bringing products/enhancements to market and ensures successful product launches. At any given time, we have over 70+ active projects in the different phases. The position is the first point of contact for project teams and provides training & support to project teams that are navigating the product development process.

  Primary Responsibilities:

  • Provide administrative support for the product development framework (i.e., maintain functional partner list, coordinates/facilitates meetings; prepares draft agendas for review; issues agendas with appropriate backup materials; sets up meeting; takes minutes, and provides follow-up correspondence, etc.)
  • Analyze business needs, document requirements, and translate needs into business specifications
  • Create, control, and improve end-to-end business processes
  • Prioritize and organize own work to meet deadlines
  • Serve as SME for the product development framework; provide explanations and information to project teams on topics within area of expertise
  • Provide coaching on key tools & templates (project plan, checklist, status reporting, etc.)
  • Provide expert advice to teams on project scope & approach
  • Demonstrate and understanding of Health Care processes & terminology (filings, Certificate of Coverage, etc.) and UnitedHealth Group's business processes & applications (i.e. USP, UNET, Agile, etc.)
  • Field and assess requests from project teams; be able to troubleshoot and correct problems independently
  • Interact daily with project teams and functional partners throughout the organization
  • Documenting simple and complex changes, including updating changes to workflows, artifacts, processes, and procedures, and others as directed
  • Ensure that all stakeholders are fully informed of new/updated deliverables, and identify/escalate any issues communicated by stakeholders
  • Support leadership with functional partner meeting, attendees of 200+
  • Act as back-up for hosting key meetings as needed
  • Manage speed to market by helping to move projects through the product development phases by tracking dates, reaching out project teams, sending reminders and escalating to leaders as needed
  • Identify opportunities for process improvements & efficiencies within the framework
  • Implement end-to-end process changes or improvements (analysis to implementation)
  • Manage SharePoint site including following up with partners for updated materials, verifying verbiage, confirming links, etc.
  • Assist with functional partners throughout the year to review response rates, functional partner deliverables and request feedback on the process
  • Perform all other related duties as assigned

  
  You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in

  Required Qualifications:

  • Undergraduate degree (or equivalent experience)
  • Experience as a Business Analyst analyzing and documenting requirements
  • Experience with documenting processes and practices
  • Desire, interest, and experience in project coordination or management role
  • Desire, interest, and experience in business process work related to healthcare business product development and market launch
  • Experience working in the health insurance industry
  • Demonstrated experience effectively prioritizing multiple tasks, projects, and deadlines
  • Demonstrated experience working independently in a matrix environment
  • Demonstrated experience with cross functional collaboration and relationship-building
  • Demonstrated proficiency with Word, Excel, PowerPoint, SharePoint, and Visio
  • Demonstrated critical thinking and navigating ambiguity to deliver quality results

  Preferred Qualifications:

  • Experience influencing in a matrixed environment
  • Proven experience with or owning driving projects; ability to successfully conceptualize an initiative, develop a plan and execute the plan through implementation
  • Experience managing multiple priorities and supporting complex projects
  • Project management experience
  • Business process methodology experience
  • Experience writing technical or business requirements
  • Demonstrated ability to support innovation and work in a changing environment
  • Demonstrated ability to use Visio to document current and future state processes/process flows
    
  • Proven analysis and requirements gathering
  • Proven self-starter, attention to detail, solid organizational skills
  • Proven to manage time effectively with multiple priorities while meeting expectations of stakeholders and business needs
  • Proven excellent customer/consultant relationship and collaboration skills that influence successful outcomes
  • Proven excellent verbal and written communications skills
  • Proven flexible, able to perform different functions (from complex, critical thinking to administrative tasks) as required

  At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

  Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

  UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

• About the company

  UnitedHealth Group Incorporated is an American multinational managed healthcare and insurance company based in Minnetonka, Minnesota.

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