Tech Providers,
Business Process Analyst – RMA (SAP & Salesforce)
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Job Description
- Req#: 25-04112
Business Process Analyst – RMA (SAP & Salesforce)
12+ Months Contract
Austin, Texas (Hybrid) 2x a week
Key Responsibilities:
• Analyze and document RMA workflows specific to semiconductor product returns
• Collaborate with cross-functional teams including Quality, Customer Operations, Logistics, and IT to improve RMA processes
• Act as the functional SME for RMA-related processes in SAP, Salesforce, and other internal systems
• Translate business needs into functional and technical requirements for system enhancements and integrations
• Execute configuration, testing, and deployment of SAP, Salesforce, and other internal system updates related to RMA
• Provide training and documentation to end-users and stakeholders on RMA tools and processes
Education & Experience:
• Bachelor’s degree in Engineering, Business, Supply Chain, or Information Systems
• 3–5 years of experience in business process analysis or operations support, preferably in the semiconductor or electronics industry
• Experience with Supply Chain, preferably RMA, reverse logistics, and warranty management
Required Qualifications:
• Strong working knowledge of SAP and Salesforce
• Excellent analytical, communication, and stakeholder engagement skills
• Proficiency in process mapping tools (e.g., Visio, Lucidchart) and data analysis (Excel, Power BI, etc.)
• Proficiency in Word, Excel, Power Point
• Experience working with global teams and multi-site operationsAbout the company
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