• Job ID: 47743
• Job Category: Project Management
• Division & Section: Social Development, Finance & Admin, HSI Project Office
• Work Location: Union Station, 61 Front Street West
• Job Type & Duration: Full-time, Temporary vacancy (12-months)
• Salary: $93,734.00 - $123,449.00. Please note, the hiring range for this position is $93,734.00 – $108,591.00.
• Shift Information: Monday - Friday, 35 hours per week
• Affiliation: Non-Union
• Number of Positions Open: 1
• Posting Period: 05-Aug-2024 to 19-Aug-2024

Are you a project leader? Are you interested in modernizing the public service?
The Human Services Integration (HSI) unit within Social Development, Finance, and Administration (SDFA) is seeking a Business Programs & Solutions Specialist to join our team. This role is pivotal in driving our mission to optimize service delivery and improve access to benefits for vulnerable populations.

Who are we?
Human Services Integration (HSI) is a strategic framework designed to streamline business processes and program development through a multi-divisional partnership lens. Our goal is to minimize barriers by enhancing access to the benefits and services offered through the City.

The role?
The Business Programs & Solutions Specialist, reporting to the Manager of Program Development, requires both leadership expertise as well as strong technical expertise in project management and business analysis. This role involves developing innovative solutions and delivering cross-divisional projects.

Major Responsibilities:

Project Management and Leadership

• Lead project deliverables from initiation through to completion, including knowledge transfer to operations.

• Develop detailed project plans, document relevant project documentation, and conduct impact assessments to support implementation of future state service delivery models and business processes.

• Prepare business cases, project charters, concept documentation, and related materials that contribute to divisional/City initiatives and the effective use of human/fiscal/IT assets and services, leading to service efficiencies and resource optimization.

• Assign work to team members and ensure quality and accuracy.

• Provide input into assigned budget.

• Prepare briefing notes, policy documents, business and evaluation analysis, and communication plans and documents as required to support the HSI team.

Business Analysis

• Document and analyze business processes and requirements.

• Conduct research and analysis on opportunities to employ innovative solutions and redesigned processes to deliver City services, considering developments within the field, corporate policies and practices, legislation, and initiatives by other levels of government.

• Identify, evaluate, and recommend potential business integration and alternative service delivery opportunities through knowledge of industry trends and related divisional/City initiatives, which may include technology solutions and business process methods.

• Conduct feasibility studies on integrating business processes/technology solutions to deliver a range of support services.

Service Delivery and Customer Experience

• Contribute to the design and development of cross-divisional, human-centred technology solutions, applications, and standardized business processes.

• Monitor and evaluate the functionality of developed applications and make recommendations for enhancements.

• Develop recommendations for future state service delivery and/or business processes to realize future state service delivery, designing or modifying business processes in accordance with divisional/City/industry standards.

• Recommend changes to or required policies and procedures to support implementation and sustainability of future state service delivery and/or business processes.

• Ensure compliance with safety and security matters under Occupational Health and Safety legislation and divisional safety and security policies, including workplace accommodations.

Reporting and Communication

• Prepare reports to management supporting recommendations on changes in business technology solutions, business methods, and business processes, including appropriate staffing levels and resource allocation.

• Create briefing notes, presentations, and reports for leadership and councillors to support informed decision-making.

• Conduct internal and external stakeholder engagement to inform and substantiate proposed revisions to divisional business planning across TESS, SSHA, and TCS.

• Designs and delivers presentations in the community.

• Maintain a thorough and continuous awareness of city and divisional policies and initiatives.

Key Qualifications:

1. Considerable project coordination and/or management experience, including planning, implementation, and post-implementation support.
2. Considerable experience analyzing, developing, and implementing business process and/or service delivery improvements.
3. Considerable experience in stakeholder management with a high level of ability to influence and negotiate outcomes effectively with a broad spectrum of diverse stakeholders.
4. Considerable experience in prioritize multiple projects, work with cross-functional teams, set clear directions and design terms of references and project plans.
5. Experience supervising or leading others (motivating, coaching, mentoring, and developing staff) with a focus on fostering collaborative teamwork.
6. Post-secondary education in Business Administration, Information/Data Management, Project Management, or a related field, or an approved equivalent combination of education and related experience.
7. Project Management Professional (PMP) or Certified Business Analysis Professional (CBAP) certification is highly desirable.
8. Well-developed written and verbal communication skills, including presentation and facilitation skills, with the ability to apply those skills using a wide range of media with numerous stakeholders including clients, community agencies, senior management, and other third-party stakeholders.
9. Excellent analytical and conceptual thinking skills, with an ability to monitor and evaluate existing programs, services, business processes, and training modules to identify best practices and opportunities to improve service delivery through technology change and business process innovations.
10. Ability to work with vulnerable communities and individuals with lived experiences, ensuring their perspectives are integrated into service delivery improvements.
11. Strong negotiation, mediation, and conflict resolution skills with an excellent ability to influence results.
12. Knowledge of Municipal Freedom of Information & Protection of Privacy Act (MFIPPA)
13. Understanding and experience working within the mandate and operations of one of the partnering Human Services Divisions (SSHA, TCS, or TESS) would be an asset.
    

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.