• Job Description

  Req#: R-307874

  At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

  Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

  Corporate & Investment Banking (CIB) delivers a comprehensive suite of banking, capital markets and advisory solutions, including a full complement of sales, trading and research capabilities, to corporate, government and institutional clients. Our industry experts provide innovative ideas, growth capital and full execution capabilities, including merger and acquisition advisory services, leveraged finance, investment grade debt, cash management, equity and equity-linked financings, asset securitization and private equity investments. We focus on our clients' overall financial needs, with consideration and respect for their total relationship with Wells Fargo.

  About this role:

  Wells Fargo is seeking a Business Relationship Support Specialist to serve as part of the Banks Relationship Support Team aligned with Corporate and Investment Banking (CIB). This role will support a large portfolio of customers in partnership with aligned internal partners such as Relationship Managers. This is a hybrid work schedule with expectation of 3 days in office and 2 days virtual. Learn more about our career areas and lines of business at wellsfargojobs.com.

  
  In this role, you will:

  • Work with Relationship Managers to structure and execute transactions for the most complex customers, and to manage portfolio with high operating exposures.
  • Act as the customer’s main point of contact for operational questions as it pertains to funds movement, payment processing, and credit-related needs.
  • Handle and make decisions on complex customer issues, including escalation and resolution.
  • Independently and proactively handle client concerns, deliver timely follow-up and solution-driven outcomes.
  • Work with customers and aligned partners/peers to complete Compliance Due Diligence requirements, monitor and resolve overdrafts, address Risk Control System (RCS)/Transaction Risk Exposure (TRE) issues and process exception wires, as needed.
  • Demonstrate a clear understanding of Treasury Management products/services as it pertains to this specific Line of Business (LOB)– Wires, ACH, CEO, etc.
  • Interact confidently with management level client contacts to secure details in decision making process.
  • Coordinate activities and assist in addressing concerns with various operations centers, internal bank departments, and outside vendors.
  • Manage "owning the customer experience" approach and effectively execute on all standard protocols regarding interactions with customers.
  • Gather required compliance/due diligence and Treasury Management documentation from customers associated with onboarding and any other associated risk management matters in a client-focused manner.
  • Potentially lend support as a subject matter expert for peers.
  • Partner with Relationship Support Management to complete LOB operational projects, as necessary.
  • Support peer Business Relationship Support Specialists.
  • Participate in projects and support business initiatives.

  
  Required Qualifications:

  • 2+ years of Business Relationship Support experience, or equivalent, demonstrated through one or a combination of the following: work experience, training, military experience, education

  
  Desired Qualifications:

  • Bilingual speaking, reading, and writing proficiency in Spanish/English

  • Bilingual speaking, reading, and writing proficiency in Portuguese/English
  • Knowledge and understanding of Anti Money Laundering (AML) and Bank Secrecy Act (BSA)
  • Excellent verbal, written, and interpersonal communication skills
  • Treasury management experience
  • Relationship management experience
  • Proficient Microsoft Office skills
  • Ability to navigate multiple computer system windows, applications, and utilize search tools to find information
  • Strong attention to detail and accuracy skills
  • Strong organizational, multi-tasking, and prioritizing skills
  • Solid problem solving and decision-making skills
  • Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
  • Strong, clear, and concise written and oral communication skills

  Posting Locations:

  Miami, FL

  Charlotte, NC

  Los Angeles, CA

  Philadelphia, PA

  Pay Ranges:

  Miami, FL: $55,300 - $98,300

  Charlotte, NC: $55,300 - $98,300

  Los Angeles, CA: $68,800 - $108,200

  Philadelphia, PA: $68,800 - $108,200

  Pay Range

  $55,300.00 - $108,200.00

  Benefits

  Wells Fargo provides all eligible full- and part-time employees with a comprehensive set of benefits designed to protect their physical and financial health and to help them make the most of their financial future. Visit Benefits - Wells Fargo Careers for an overview of the following benefit plans and programs offered to employees.

  • 401(k) Plan
  • Paid Time Off
  • Parental Leave
  • Critical Caregiving Leave
  • Discounts and Savings
  • Health Benefits
  • Commuter Benefits
  • Tuition Reimbursement
  • Scholarships for dependent children
  • Adoption Reimbursement

  We Value Diversity

  At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

  Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

  Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

  Drug and Alcohol Policy

  Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

• About the company

  Wells Fargo & Company is an American multinational financial services company with corporate headquarters in San Francisco.

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