• Job Description

  Req#: 553941839

  The YMCA of Metropolitan Dallas is taking applications for a full time hourly position to be the Business Services Coordinator in the Resource Operations Center (ROC) at the Association Office in Coppell, TX. We are the 15th largest YMCA in North America, and serve over 241,000 people annually through programs including teen outreach, aquatics, youth sports, childcare and health and wellness. These programs are administered by a full and part-time staff of over 1800 who serve at 16 branches, and 2 resident camps.

  General Function:

  The Business Services Coordinator of the ROC provides exceptional customer service, good judgment, and is someone that takes initiative. This person has opportunities to work individually and with a team to retain members, work A/R reports, and create program set-up in the point of sales system. Building relationships is key with staff at branches, members, and the department team. This position is located in our Coppell Association Office and is a tremendous support for our branches in assisting with member retention via phone and email. If you are detail oriented, dependable, enjoy learning new systems, excel at customer service and a team player then this is a good fit for you!

  The position is 8:00am-5:00pm weekdays full-time/hourly.

  Essential Functions:

  This position will be responsible for the following:

  • Provide external/internal customer service via phone and email to members, participants, and all branch team members
  • Product set up entry
  • Order adjustments
  • Credit card updates/corrections
  • Process refunds
  • Reconciliation of daily deposits
  • Duplicate member merges
  • Bank draft returns, NSF’s, and collections
  • Web support
  • Draft reports/data analyzer
  • Membership invoices (including manual and proforma orders)

  QUALIFICATION:

  Minimum (1) one year of customer service experience
  Proficient and accurate data processing skills
  Ability to work independently and multi-task
  Ability to process a large volume of work
  Knowledge and skills in Microsoft Office, Word, Excel, and Outlook
  Must be organized and have strong attention to detail
  Ability to communicate with a diverse clientele and team members
  Excellent written and interpersonal communication skills
  Ability to make decisions, set priorities, and work as a team
  Ability to work effectively in a fast paced, deadline driven environment
  Must be able to work on a computer for extended periods of time
  
  

  Core Leadership Competencies

  • Values – demonstrates in word and action the Y’s core values of caring, honesty, respect, and responsibility and a commitment to the Y’s mission, in all matters at all times.
  • Communication – listens and expresses self effectively and in a manner that reflects a true understanding of the needs of the audience.
  • Decision Making – integrates logic, intuition, and sound judgment to analyze information to identify greatest opportunities, make sound decisions, and solves problems.
  • Emotional Maturity – demonstrates effective interpersonal skills.
  • Functional expertise – has the functional and technical knowledge and skills to do the job at a high level of accomplishment.

  Pay Rate: $15.00 - $17.00 per hour

  Benefits Include : Health, Dental, Vision, Long & Short-Term Disability, Medical and Dependent Care Reimbursement Plan, Supplementary Insurance (Cancer/Accident/Critical Illness), Employee Assistance Plan, Free family membership, Discounts on Y programs including summer camps, enrichment classes, youth sports, childcare and more! Eligible to enroll in a 403(b) tax deferred account at beginning of employment. 12% paid by the YMCA upon meeting eligibility requirements. (PTO) Paid time off based on hours worked and years of service. Training and leadership development opportunities. Employee referral awards of $50 and up.

• About the company

  Our Cause Defines Us. We know that lasting personal and social change comes about when we all work together. That’s why, at the Y, strengthening community is our cause. Every day, we work side-by-side with our neighbors to make sure that everyone, reg...

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