• Job Description

  Req#: 1304

  Eastman Credit Union is seeking a Business Services Quality Control Coordinator. The Business Services Quality Control Coordinator conducts post-closing review of business loans for proper documentation disclosures compliance with credit policy. In addition, this position verifies that the core system accurately reflects loan and account terms. The position also includes various responsibilities that enhance the quality of the business loan portfolio.

  Essential Duties and Responsibilities:

  · Maintains knowledge of ECU’s business loan policies and credit documentation standards.

  · Maintains knowledge of all regulatory requirements for all business products and audit files in keeping with regulatory compliance requirements.

  · Audits business loan files to verify the accuracy of loan documents processed during application through funding of loans. This includes verifying the accuracy of loan documents as they pertain to loan type, amount, interest rate, payment terms, collateral, guarantors, signatures, etc.

  · Requests outstanding documents and document corrections from appropriate staff and communicates and follows-up proactively third parties as needed.

  · Verifies the receipt of recorded collateral documents to ensure ECU’s lien perfection and title interests are intact.

  · Verifies accuracy of core system information when compared with executed loan documents.

  · Verifies denied, withdrawn, and incomplete loan applications are properly documented and in compliance with regulatory guidelines.

  · Performs sampling review of annual financial reviews and collateral reviews to ensure completeness and ticklers are being managed.

  · Ensures loan documentation properly sent to the document repository system.

  · Maintains up-to-date records of loans audited noting all exceptions/errors and action taken to correct.

  · Assists with preparing files for third party audits and regulatory exams.

  · Maintains knowledge of business deposit accounts and services.

  · Maintains knowledge of customer due diligence, customer identification program (CIP), and governance/authority documentation for non-natural person ownership structures including corporations, limited liability companies, partnerships, trusts, quasi-governmental entities, unincorporated associations, etc.

  · Proactive in adding critical items to audit checklists. Proactive in auditing items related to regulatory changes as they occur.

  · Assists various ECU Member Business Services staff with administrative duties in department as needed.

  · Assists with projects when requested.

  · Oversees and manages ECU Member Business Services department supply ordering process.

  · Identifies and reports to supervisor issues/risks noted in completing job functions.

  · Perform other duties as assigned from time to time.

  Flexible work hours are allowed, provided employees complete 40 hours per week and fulfill all job responsibilities. Options include adjusted start and end times and varied break lengths.

• About the company

  A not-for-profit, financial services cooperative serving 180,000+ members at over 25 branches in TN, VA and TX.

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