Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:

The Business Strategy and Intelligence Manager will be responsible for developing actionable, targeted improvement plans and provide appropriate guidance for CC adoption, proficiency and sustainment.

Responsibilities:

• Provide timely feedback and work with regional leaders and sales performance managers to drive adoption, execution, proficiency and market strategy opportunities in Regions/Areas/Markets

• Analyze and share trends to identify opportunities to increase CC with PR and CI

• Assist with the development of training and field coaching across centers to maximize effectiveness on CC, along with analysis of current performance metrics and identification of opportunities to improve efficiency and service to associates and clients

• Accountable for influencing and driving national Financial Center Overall Satisfaction performance improvement in Voices, along with other key survey metric performance

• Analyzes Voices text analytics, insights, complaints, and escalations to identify key client trends, themes and pain points

• Partners closely with Financial Center leadership (DEs, RE's PEs, OEs, PMs, OMs) to ensure leadership is informed of CE priorities, initiatives, performance and opportunities.

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Diversity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company D&I goals.

• Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.

• Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.

• Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.

• People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.

• Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.

• Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.

• Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.

Required Qualifications:

• 7+ Years of strong reporting and analytics, program management or related experience.

• History of strong leadership and experience with Financial Center, Preferred and Consumer Investments sales and operational practices including field leader activities, routines, business reports and underlying information/drivers.

• Strong strategic thinking and ability to effectively lead meetings, set agenda, monitor/track key deliverables, attended by multiple stakeholders, and SMEs across multiple business units, product lines or business processes.

• Excellent verbal and written communications, high attention to detail.

• Must be able to effectively mitigate conflict and work effectively under aggressive deadlines.

• Proven track record of building strong partnerships and influencing management and executive level without direct authority

• Understanding of One Team/Omni channel partner practices

• Advanced skills in SharePoint, Microstrategy, MS PowerPoint & Excel

• Financial services, investment or program management background

• Advanced Technical, Analytical and Problem solving skills

Desired Qualifications:

• Minimum 5+ years overall professional experience in a corporate development or strategy group of a leading financial services firm, management consulting firm, investment bank, etc.

• Deep knowledge and understanding of Preferred business and Financial Center channel

• Strong understanding of the enterprise change management process and standards

• Experience analyzing and interpreting data, high level of comfort with metrics and reporting

• Experience developing and implementing growth strategies

• Experience managing a team of resources and projects

• Drives operational excellence

• Extreme attention to detail

• BS/BA degree recommended; Masters Degree preferred

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

*Can work from any approved Bank of America location

Shift:

Hours Per Week: