• Job Description

  Req#: R15243

  At Pitney Bowes, we do the right thing, the right way. As a member of our team, you can too.

  
  We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate.

  We actively look for prospects who:
  • Are passionate about client success.
  • Enjoy collaborating with others.
  • Strive to exceed expectations.
  • Move boldly in the quest for superior and best in market solutions.

  Job Description:

  Business Support Intern – Summer 2024

  
  Job Description:

  
  This position is a 10-week internship program that will start June 3rd through August 9th.

  
  This will be a hybrid opportunity located in/near any of our operating centers. Orlando FL / Jacksonville FL / Atlanta GA or Charlotte NC. Our expectation is for candidates to work onsite 2 to 3 days a week.

  
  The wage range for this position is $21.00 to $24.00, dependent on skills and experience.

  
  The Business Support Team plays a pivotal role in ensuring that various departments and functions can focus on their core tasks by:

  • Collaborating with business stakeholders to understand, develop/build and test requirement for existing and new functionality in support of the company’s proprietary core, operational, billing, information systems and reporting applications (POInTS, PROLink, Center Ops, My Account, JNS, etc.)

  • Collaborating with peers and SMEs via professional communication channels.

  • Troubleshooting and resolving issues by providing user support and act as a general resource for a variety of company requests.

  • Partnering with developers, system administrators, instructional designers, and SMEs to translate technical data and procedures into well thought out, comprehensive requirements documents/tickets.

  • Performing gap analysis and define best practices to ensure solutions meet business needs.

  • Assisting in creating, editing, and maintaining technical/user documentation, procedural documentation and/or user application guides.

  • Collaborating with stakeholders to identify key success metrics, project scope and project timelines to allow for effective development and delivery of requirement documentation for existing and new functionality.

  • Extracting and analyzing data.

  • Helping identify and implement automation opportunities within our DevOps process.

  • Performing other duties, assignments and responsibilities as needed.

  Qualifications:

  • Junior or Senior majoring in Business Management, Project Management, Computer Science or related majors

  • An exceptional understanding of process/task analysis

  • Familiarity with DevOps and cloud computing

  • Good problem-solving skills

  • Knowledge of change management processes and/or application system life cycle/support functions

  • Excellent advanced written, verbal, and interpersonal communication skills

  • Problem resolution skills & analytical skills

  • Organization and project management acumen

  • Be a self-starter and independent learner

  • Detail orientated

  • Must be legally authorized to work in the US. Employer will not sponsor position for employment visa status now or in the future (ex. H-1B)

  We will:

  • Provide the opportunity to grow and develop your career
  • Offer an inclusive environment that encourages diverse perspectives and ideas
  • Deliver challenging and unique opportunities to contribute to the success of a transforming organization
  • Offer comprehensive benefits globally (PB Live Well)

  Pitney Bowes is an Equal Employment Opportunity/Affirmative Action Employer that values diversity and inclusiveness in the workplace.

  
  Women/Men/Veterans/Individuals with Disabilities/LGBTQ+ are encouraged to apply.

  
  All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.

• About the company

  Pitney Bowes is an American technology company most known for its postage meters and other mailing equipment and services, and with expansions into e-commerce, software, and other technologies.

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