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Job Title

What does a successful Sr. Business Analyst do?

The Senior Business Analyst works as part of the delivery function within fiserv’s EPP Product, reporting into one of the Manager’s within the Solution Functional Team. You will be responsible for analysing, documenting and proposing solutions for large and complex payment projects across a global client portfolio. The Senior Business Analyst will be hands-on in performing business level process analysis using the accepted tools and methodologies as well as preparing functional specifications. You will also work alongside the development teams to provide iterative analysis of the detailed specifications and to provide a link between the business and the development teams. Your responsibilities will consist of the following:

What you will do:

• Lead or be part of the analysis phase of a project, typically with one or more BA’s aligned to support its delivery

• Awareness of the overall project plan to then allocate and prioritise analysis work of other BA’s to ensure timelines are met

• Build and maintain effective relationships with internal and external stakeholders

• Collecting, understanding, and communicating the business requirements for the project, and translating these into functional specifications and detailed test analysis that can be utilized by the solution development teams

• Collaborate with technical and solution architects to define solutions

• Analyse and document business processes

• Document the results of business analysis and obtain sign-off from client on the specifications

• Provide the link between the client, development team and any third party regarding software functionality, throughout the development lifecycle

• Design, specify and execute test scenarios and test scripts

• Analysis, preparation and management of change requests in relation to the project plans to ensure agreed deadlines are met

• Communicate with the client’s subject matter experts and system users to identify business needs and opportunities

• Analyse and solve problems with integrated technology system software; determines and communicates need for technical analysis

• Develop and provide structured training classes for system users and ad hoc one on one training and user assistance as required

• Facilitate scoping and business priority-setting for client payments change initiatives of medium size and complexity

• Responsible for managing the overall requirements catalogue for a project

• Work with the Project Manager to allocate and prioritise analysis work to BA’s within project teams

• Support and develop BA’s working within your project team

• Performs other related duties as assigned or requested

What you will need to have:

• Have 4+ years of experience in cash management/payments industry.

• Very good Communication skills in client interfacing

• Experience of leading and/or mentoring small teams within an overall project structure

• Demonstrated evidence of analysing and documenting complex business processes and system flows

• Demonstrated experience writing requirements specifications for Information Systems within the payments environment

• Demonstrates flexibility and adaptability to work at all levels across projects

• Working knowledge of the payment industry

• Working knowledge of SWIFT, ISO20022, low-value and high-value such as SEPA, Target 2, CHIPS, Fedwire, ACH, Instant Payments etc (preferably in-depth knowledge of implementing solutions that process these types of payments)

• End to end experience of the project lifecycle

• Proven experience interacting directly with end users and clients

• Fluent in English, with very strong analytical and numerical skills

• Have excellent computer skills including MS Office (Visio would be beneficial)

• Be able to work successfully as part of a growing team

• Diligent and committed to excellence

• Have excellent attention to detail, ability to handle multiple tasks and sound organisation of work

• Ambitious, driven and capable to deliver results while working under tight deadlines

• Excellent presentation, interpersonal and communication skills, oral and written, with the ability to tailor messages to a diverse audience

What would be great to have: (Optional – subjective preferred qualifications if applicable.)

• Undergraduate/Masters Degree preferred but not required

• Either working at a Bank or software vendor providing payments services to banks

• To have worked on Complex Payments Products and worked with clients directly.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.

Our commitment to Diversity and Inclusion:

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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