• Job Description

  Req#: 4980560

  We are the Metropolitan Council, the regional government for the seven-county Twin Cities metropolitan area. We plan 30years ahead for the future of the metropolitan area and provide regional transportation, wastewater, and housing services.

  More information about us on our website.

  The candidate's permanent residence must be in Minnesota or Wisconsin.

  We are committed to supporting a diverse workforce that reflects the communities we serve.

  Metro Transit is one of the country's largest transit systems, employs more than 3,000 people, and provides ridership through an integrated network of buses, light rail and commuter trains, as well as resources for those who carpool, vanpool, walk, or bike in the Twin Cities.

  How your work would contribute to our organization and the Twin Cities region:

  The Business Systems Analyst (BSA) works within the Transit Control Center (TCC) Technology System department, which is a subunit of Transportation Operations within Metro Transit. The BSA will be responsible for the proper administration, maintenance, and execution of our Computer-Aided Dispatch/Automatic Vehicle Location (CAD/AVL) systems and other technological, reporting, and analysis processes utilized by the department to support the delivery of high-quality public transportation within the Twin Cities region.

  Key Responsibilities Include (but are not limited to):

  1. System Administration & Support

  • Support and lead the administration of Computer -Aided Dispatch/Automatic Vehicle Location (CAD/AVL) systems ( TransitMaster / OnRoute ) and Audio Log system.

  • Provide software installations, patching, upgrades and configurations.

  • Provide first responder for systems troubleshooting and service inquiries.

  • Provide rotational after-hour support.

  1. Collaboration with IT and Vendors

  • Collaborate with Information S ervice (IS) personnel and vendor s in database, server administration and issue resolutions .

  1. Data and Interface management

  • Manage the weekly schedule data merge process, including system setup, interface execution, validation, and troubleshooting .

  1. Analysis and Documentation

  • Performed data analysis, root cause analysis, and systems auditing

  • Perform business process (re)design and documentation; business and use case development .

  1. Vendor and Contract Management

  • Assist with preparation of proposals, RFP process, evaluation and contractor , consultant / vendor selection and management.

  1. Additional duties

  • Performs other related duties

  Any of the following combinations of experience system administration, management analysis, related analytical or equivalent experience and completed education Management Information Systems, Business Administration, Information Technology, Computer Science, Geographic Information Science or related field

  
  

  • Bachelor's degree or higher AND three (3) years of experience
  • Associate's degree AND Five (5) years of experience.
  • High School Diploma or GED; AND Seven (7) years of experience

  Knowledge, Skills and Abilities:

  • Knowledge of administrati ng / managing a large/complex systems/ application .

  • K nowledge of data integration, interface management, and software lifecycle processes

  • Knowledge of relatio n al database systems and SQL

  • Knowledge of CAD/AVL systems

  • Knowledge of vendor/contract management

  • Knowledge of workflow analysis and simplification techniques.

  • Knowledge of Mic rosoft Power Platform (Power Apps, Power Autom ate, and Power BI)

  • Knowledge of project management standard processes

  • Ability to train staff on departmental business systems and processes

  • Ability to collaborate as the technical liaison to all departmental staff and with other departments, personnel, and enterprise support groups

  • Ability to be the first line of support and remediation within department for technology inquiries from staff and errors generated by departmental and enterprise systems and technology

  • Requires the skill to provide basic client services to the public and other agencies within the organization.

  • Requires tact, courtesy and cooperation in dealings with others where the primary purpose is the exchange of information.

  • Promotes an equitable , positive and respectful work environment that values cultural and diversity among all employees

  
  

  Union/Grade: Non Represented / Grade G
  FLSA Status: Exempt
  Safety Sensitive: No
  
  Classification Levels

  • Business Systems Analyst I
  • Business Systems Analyst II
  • Business Systems Analyst III
  • Business Systems Analyst IV

  Work Environment: Work is performed in a standard office setting. Some positions may require travel between primary work site to other sites.
  
  The responsibilities listed are typical of the positions included in the job classification; however, not all duties are necessarily performed by each specific position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position. Regular attendance is an essential responsibility.
  
  
  
  What steps the recruitment process involves:
  

  1. We review your minimum qualifications.
  2. We request your Work Record Evaluation (ATU employee only).
  3. We rate your education and experience.
  4. We conduct a structured panel interview.
  5. We conduct a selection interview.

  Once you have successfully completed the steps above, then:
  
  If you are new to the Metropolitan Council , you must pass a drug test (safety sensitive positions only), and a background check which verifies education, employment, and criminal history. A driving record check and/or physical may be conducted if applicable to the job. If you have a criminal conviction, you do not automatically fail. The Metropolitan Council considers felony, gross misdemeanor and misdemeanor convictions on a case-by-case basis, based on whether they are related to the job and whether the candidate has demonstrated adequate rehabilitation.
  
  If you are already an employee of the Metropolitan Council , you must pass a drug test (if moving from a non-safety sensitive position to a safety sensitive position) and criminal background check if the job you're applying for is safety sensitive, is a supervisory or management job, is in the Finance, Information Services, Audit, or Human Resources departments, or has access to financial records, files/databases, cash, vouchers or transit fare cards. A driving record check and/or physical may be conducted if applicable to the position.
  
  IMPORTANT: If you make a false statement or withhold information, you may be barred from job consideration.
  
  The Metropolitan Council is an Equal Opportunity, Affirmative Action, and veteran-friendly employer. The Council is committed to a workforce that reflects the diversity of the region and strongly encourages persons of color, members of the LGBTQ community, individuals with disabilities, women, and veterans to apply.
  
  If you have a disability that requires an accommodation during the selection process, please email HR-CCHealth@metc.state.mn.us .

• About the company

  The Metropolitan Council is the regional policy-making body, planning agency, and provider of essential services for the Twin Cities metropolitan region. Our mission is to foster efficient and economic growth for a prosperous region.

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