• Job Description

  Req#: R0005167

  From day one, our mission has been to create an independent business with a unique culture – one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success.

  People come to Howden Group Holdings for lots of different reasons, but they stay for the same one: our culture. That’s what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities – work/life balance, career progression, sustainability, volunteering - you’ll find like-minded people driving change at Howden Group.

  ROLE PROFILE:

  Business Systems Administrator

  KEY ACCOUNTABILITIES:

  Planning/Reporting:

  • Responds appropriately to urgent issues as they arise
  • Deliver a personal performance that contributes towards the Operating Entity achieving its objectives
  • Manages assigned projects and contributes to other projects as required
  • Provides relevant management information to senior managers

  Technical:

  • To provide advice and support to the business for current applications
  • As part of the team, investigate, analyse and prioritise incidents and service requests for business systems
  • Investigation and resolution in a timely manner of any issues which arise
  • Conduct routine and ad-hoc system housekeeping duties
  • Ensure good communication with Business Systems Support Manager, IS Systems Manager and other colleagues as appropriate
  • Provide support for Market systems
  • Develop a good working knowledge of Broking systems
  • Keep up-to-date with system enhancements and changes
  • Must be able to work on own initiative and as part of a team
  • To be involved with projects and other ad-hoc tasks when required
  • Provide assistance with User Application Testing for software upgrades and patching

  Policy, Process and Procedures:

  • Interprets instructions and issues arising, and then implement actions according to policies and procedures
  • Maintains accurate set up of users ensuring correct role profiles and access is as defined
  • Maintains systems documentation
  • Maintains Starter/Leaver, Changes in Circumstances requests in a timely manner
  • Ensures compliance with Group Target Operating Model (TOM)
  • Demonstrates an awareness of the London Market TOM

  Environment, Customer Focus and Relationships:

  • Ensures consistent quality of system support is provided to users
  • Interacts with the business regularly and effectively to understand their needs
  • Shares information that could be beneficial to the Company

  Personal Development:

  • Actively undertakes personal development to ensure up to date knowledge and understanding of best practice
  • Remains aware of external, industry, legal and regulatory developments etc to ensure practice and outputs are of a sufficiently high standard
  • Keeps informed of all legal and regulatory developments relevant to the Operating Entity/Group

  Regulatory and Compliance:

  The Board of each Operating Entity requires the highest standards of corporate governance, operational excellence and financial reporting throughout the Group from all its employees. Specific responsibilities are listed below. Reference to team (below) is only applicable where the job holder has direct line management responsibilities:

  • Ensures compliance with all applicable legal, fiscal and regulatory obligations in the form of policies and procedures
  • Ensures correct authorisation is obtained and processes followed when required by the Operating Entity and/or Group
  • Ensures performance, HR and T&C records are up to date and meet the Operating Entity and/or Group’s requirements (which will include those of direct reports if the job holder has line management responsibilities)
  • Maintains accurate records and deal with correspondence appropriately
  • Operates in an honest, professional and ethical manner
  • Strictly adheres to the Group Employee Code of Conduct which strongly aligns to the FCA’s code of conduct that all regulated entities must adhere to
  • Completes all relevant regulatory training
  • Ensures remain competent to carry out role

  PERSON SPECIFICATION:

  Knowledge/Experience

  Desirable

  • In depth knowledge of Global XB
  • Knowledge of Brokasure Desktop
  • Experience in a similar support or systems administration role
  • Basic knowledge of insurance
  • Understanding of legal and regulatory requirements within the world of insurance

  Skills/Behaviours

  • Good communicator with the ability to produce high level oral and written communication skills (and the ability to develop quality documentation
  • Strong work ethic with the ability to set priorities and organise workloads with minimal supervision
  • People skills
  • IT skills

  Qualifications

  • Qualified to GCSE standard
  • ITIL 4 Foundation or above

  What do we offer in return?

  A career that you define.

  Yes, we offer all the usual rewards and benefits - including great healthcare provision, a wide variety of wellbeing offers, competitive salary, generous pensions and more - but we know you expect all that.

  What you might not expect is a job where everyone has a voice, where volunteering in the community is part of the day job, and where everyone is encouraged to play a part towards our sustainability goals. We want people who want to make a difference - not just in the workplace, but in the industry and in the wider community.

  Our Culture: People First

  We are proud to be at the global table, but we are most proud of our culture. It has been built on a single and constant set of principles over more than 25 years, and it has helped us become:

  • An international group with independence and people at its heart

  • A home for talent with a unique culture: the biggest small company in the world

  The focus on being a People First business has always been at the very heart of the Group. David’s vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Finding the most talented and entrepreneurial people to join the Group has been and will continue to be key.

  Diversity & Inclusion

  At Howden Group Holdings we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.

  Additional Job Details

  Worker Type:

  Permanent

• About the company

  Howden Group is a leading international insurance intermediary group with operations across Europe, Asia Pacific, the Middle East, Africa, the U.S. and Latin America. Originally established in Europe we are now a global business with 250+ offices in 45...

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