• Job Description

  Req#: 259791

  Job Details

  Job Location: HQ Warehouse - Valencia, CA

  Position Type: Full Time

  Salary Range: $80000.00 - $110000.00 Salary/year

  Job Shift: Day

  Description

  Do you want to work for a company that cares for and values its employees? Do you want to be part of a company that wants to make a difference in the world? AMS Fulfillment is a B Corporation that gives back to employees and their communities. B Corp companies don’t just strive for being great, they inspire greatness – and that starts with our employees.

  Primary responsibility is to provide support for business information systems across multiple departments. Be the point person on all support related tasks, such as managing the support queue, resolving support issues, and reassigning or escalating when appropriate. Work with business units to coordinate and implement maintenance updates, enhancements, and configuration changes as it relates to the core warehouse management systems, business workflows and internally developed applications. Incumbent will assume responsibility for open tasks/tickets during post-implementation of projects.

  Analyst Responsibilities

  · Monitor the IT Operations Support Queue and Assume Level 1 & 2 support for any Software Support related Service Desk Tickets.

  · Provide support for core warehouse management systems, shipping software, and internally developed applications.

  • Ensure that stakeholders are kept up to date on support-related issues.
  • Serve as the subject matter expert while working with Development and Business units during the testing phases of support fixes, or system upgrades.
  • Use analytical skills to identify potential crises and devise contingency plans.
  • Thoroughly test and document all changes resulting from support, maintenance, and enhancement upgrades.
  • Collaborate with internal teams to determine how software updates, enhancements and new modules will affect and change operations within the department and the company as a whole.
  • Conform to shifting priorities, demands and timelines through analysis and problem-solving.
  • Ensure that written procedures are documented for all Operations functions.
  • Maintain strong working relationships with internal and external stakeholders to ensure client retention and optimize performance of the core warehouse management systems and ancillary applications
  • Interact with internal and external stakeholders on calls, meetings and design sessions.
  • Participating in Departmental meetings.

  Leadership Competencies

  • Drive for results
  • Decision Quality
  • Functional and Technical Skills
  • Problem Solving
  • Peer Relations
  • Customer Focus

  Qualifications

  · Five years of work-related experience in Information Technology and/or Business Analysis.

  · Minimum of three years in software development and support, project management and quality assurance related technical experience preferred.

  · Experience with

  · Microsoft Windows and Office Suite, Jira, CSV & XML file structures and basic SQL proficiency.

  According to the Americans with Disabilities Act (ADA) and the California Fair Employment and Housing Act (FEHA), employees must be able to perform the “essential job functions with or without a reasonable accommodation.

  The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas and/or facilities.

  Qualifications

  
  

• About the company

  AMS Fulfillment Services are here to take care of your business needs. Utilize these services for warehousing, pick and pack, and fulfillment operations.

Notice