Job Description

As Business Travel Coordinator, you'll play a vital operational and communicative role within the Business Support Community. You'll be the go-to person for day-to-day travel requests, planning, and support, ensuring compliance with our Global Travel Policy and delivering exceptional service to travelers and internal stakeholders. You will work closely with the Travel Manager/ Travel Procurement team to make sure business travel runs smoothly within Rituals.

Key Responsibilities

• Monitor and manage the Business Travel inbox, responding to inquiries from employees, managers, and local HR offices (LHOs)
• Support colleagues with travel planning, pricing, group bookings, payments, and documentation
• Coordinate traveler profiles and account setups in our travel tool (e.g. Egencia)
• Deliver training and workshops for new travelers and bookers
• Ensure proper approval flows and cost checks are in place
• Handle visa requests and liaise with relevant authorities or agencies
• Maintain alignment with Rituals’ Global Travel Policy and support its enforcement
• Research and suggest new suppliers or partners to enhance service and cost-efficiency
• Provide operational support to ensure all documents and procedures are correctly followed
• Actively support the integration and learning curve for tools such as Coupa and Workday

Qualifications

• Proven experience in corporate travel coordination, hospitality, or customer relations (experience with travel agencies is a strong plus)
• Strong customer care orientation and a passion for helping others
• Excellent communication skills (both written and verbal) in English; other languages are a plus
• A hands-on, problem-solving mindset – you act fast and stay calm under pressure
• Highly organized, structured, and able to manage multiple priorities
• A critical thinker with an eye for improvement and optimization opportunities
• Basic understanding of financial processes (e.g., invoicing, purchase orders)
• Commitment to delivering high-quality service in every interaction
• Interest in sustainable travel solutions and a proactive mindset toward environmental impact

Why Rituals?

You’ll join a company where personal well-being, growth, and sustainability are core values. You’ll work in a dynamic environment where your ideas are valued, and your development is supported through training and coaching. You’ll contribute directly to creating a smoother, smarter, and more responsible travel experience for our global Rituals community.

Additional Information

Grow with us as a Business Travel Coordinator and play a central role in our leadership success! The next steps are:

1. Apply via our website and share why you are the right fit for this role
2. You’ll hear from our recruiter within 10 working days
3. Your first interview will take place at our Central Head Office in Amsterdam
4. You'll complete an online assessment
5. A second interview will follow
6. If there's a mutual match, we’ll offer you a role that fits your ambition

Any questions? Our recruiter Eline Thijssen (Eline.Thijssen@Rituals.com) is happy to speak to you. Please note that applications via e-mail are not taken into consideration.

We kindly ask recruitment agencies to refrain from acquisition efforts.