• Job Description

  Req#: 25-77566
  
  Position Purpose: Accurately enter and process member provider selection requests and all other administrative operational tasks.
  
  Education/Experience: High school diploma or equivalent. 1+ years of data entry or general office experience.
  
  • Track and process various change requests forms and doctor selection requests received through the member portal and other system queues timely and accurately
  • Process provider termination requests by performing membership moves and initiate termination letter requests to affected membership
  • Manually process provider selections for members unable to assign through the health plan’s auto •assignment systematic process
  • Track and report provider selection errors demonstrated by call center representatives
  • Retrieve and process all incoming returned mail and fax requests
  • Process all provider member Client-enrollment requests.
  
  EEO:
  
  “Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”
  
  • Track and process various change requests forms and doctor selection requests received through the member portal and other system queues timely and accurately • Process provider termination requests by performing membership moves and initiate termination letter requests to affected membership • Manually process provider selections for members unable to assign through the health plan’s auto •assignment systematic process • Track and report provider selection errors demonstrated by call center representatives • Retrieve and process all incoming returned mail • Process all provider and member first time claims
  Story Behind the Need
  What is the purpose of this team? Describe the surrounding team (team culture, work environment, etc.) & key projects. Do you have any additional upcoming hiring needs, or is this request part of a larger hiring initiative?	Purpose: Keying member/provider claims with high quality and focused on meeting productivity goal. 2 open positions
  Typical Day in the Role
  Walk me through the day-to-day responsibilities and a description of the project (Outside of the Workday JD). What are performance expectations/metrics? What makes this role unique?	Purpose: Keying member/provider claims with high quality and focused on meeting productivity goal. Quality is 95% Production goals is 85%-100% meeting expectations. There is a ramp schedule that would ramp for 3 months at 60%, 70%,80%.
  Candidate Requirements
  Education/Certification	Required: HSD	Preferred:
  Licensure	Required: No	Preferred:
  Years of experience required: 1+ years of data entry and general office experience, Disqualifiers: No data entry experience, not having reliable internet speed, Additional qualities to look for: Healthcare data entry is preferred
  Top 3 must-have hard skills stack-ranked by importance	1	Data Entry Experience / High attention to detail with accuracy / technical proficiency / organized
  2	Independent work, no distractions (during work hours, candidate will be focused on data entry/high volume) fast paced, heavy workflow.
  3	Works Remote without disruption and working internet (if internet goes down, use hotspot)
  
  

• About the company

  Mindlance is one of the largest diversity-owned staffing firms in the US . As a recruitment centric talent acquisition company, Mindlance provides Technology, Engineering, Digital / Creative / Marketing, Clinical Research, Scientific, Finance, Professional and Payroll Management staffing services to Global 1000 companies across the US, Canada and India.

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