Motorola Solutions

CAD (Computer Aided Dispatch)/RMS System Manager

Employment typeFull-Time

This job is now closed

  • Job Description

      Req#: R43112

      Company Overview

      At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

      Department Overview

      CMSO Software Enterprise Operations Organization is a group that delivers software solutions to the public safety sector. Our group is committed to providing the technology, knowledge, and tools that will allow our customers to focus on their mission critical goals and responsibilities. We provide support for ground breaking products and solutions that enable public safety entities to respond more quickly and safely to emergent situations. PSA deploys and supports products such as Computer Aided Dispatch, Records Management Systems, Jail Management Systems and Mobile Data Computing, among other offerings. SPSS is a fast-paced environment that seeks motivated and professional individuals willing to work towards our goals as an organization.

      Job Description


      The selected candidate must live within commuting distance of Chesterfield, VA

      Responsibilities of the CAD/RMS System Manager include but are not limited to:

      Provides tailored technical customer operations support
      Develops strategies for implementing operational efficiencies by reviewing work flows, procedures, and performance
      Executes customer operations policies and procedures
      Builds and maintains positive, effective, and mutually beneficial-working alliances with customers
      Initiates problem solving action and follows through to resolution
      Performs root-case analysis of problems to formulate and recommend improved alternative operations
      Leads process improvement initiatives


      Minimum of a high school diploma or equivalent required, Bachelor's degree preferred
      3+ years of IT or public safety experience
      3+ years Computer Science, Networking, Engineering, System Maintenance experience (public safety system experience preferred)
      3+ years of Public Safety Applications experience involving CAD/RMS/Mobile, and other emergency 911 center equipment greatly preferred
      Proven track record working with or deploying enterprise hardware and software solutions; HP preferred
      Experience creating positive working relationships with customers and application end users.
      Able to function effectively in a fast-paced, demanding environment that regularly requires the ability to multitask.
      Excellent verbal and written communication skills.
      Comfortable working both alone and in a team environment.
      Experience with Microsoft Windows Server and Desktop Operating Systems (MCSA/MCSE skills)
      Experience with Microsoft SQL Server, ODBC and Ops Manager (SCOM)
      Experience with Public Safety Applications including CAD, Mobile and RMS
      Ability to troubleshoot application system issues including hardware, network and third-party components

      Preferred Knowledge/Skills:

      Motorola PremierOne CAD and/or RMS Experience

      High school diploma or equivalent
      3+ years of IT or public safety experience
      Must be able to obtain background clearance as required by government customer

      This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers

      Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.


      Basic Requirements

      • High school diploma or equivalent and 3+ years of IT or public safety experience Or Bachelors degree in a IT related field.
      • Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

      Travel Requirements

      Under 10%

      Relocation Provided


      Position Type


      Referral Payment Plan


      Our U.S. Benefits include:

      • Incentive Bonus Plans
      • Medical, Dental, Vision benefits
      • 401K with Company Match
      • 9 Paid Holidays
      • Generous Paid Time Off Packages
      • Employee Stock Purchase Plan
      • Paid Parental & Family Leave
      • and more!

      EEO Statement

      Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

      We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

      We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email .

  • About the company

      Motorola Solutions, Inc., is an American data communications and telecommunications equipment provider that succeeded Motorola, Inc.,