• Job Description

  Req#: 188727

  The Group You’ll Be A Part Of

  In the Global Products Group, we are dedicated to excellence in the design and engineering of Lam's etch and deposition products. We drive innovation to ensure our cutting-edge solutions are helping to solve the biggest challenges in the semiconductor industry.

  Global Products Central Engineering Organization
  Engineering Information Systems (EIS) Group
  Computer Aided Engineering (CAE) Team

  The Impact You’ll Make

  • Enable the Lam Engineering organization with CAD design software and applications to achieve best-in-class outcomes in time-to-market, cost efficiency, product quality, and organizational flexibility and agility.
  • Develop and apply Computer-Aided Design (CAD) software engineering methods, theories, and research techniques to investigate and solve technical problems.
  • Assess CAD architecture and hardware limitations; plan technical projects related to the design and development of CAD software.
  • Define and select new approaches for implementing CAD software engineering applications, including design specifications and parameters.
  • Develop routines and utility programs to support CAD software upgrades and updates, ensuring CAD software remains current within Lam Engineering.
  • Prepare design specifications, analyses, and recommendations for presentation and approval.
  • May specify materials, equipment, and supplies required for project completion, and may evaluate vendor capabilities to deliver required products or services.

  What You’ll Do

  • Work with and support NX end users by resolving issues related to NX operations, modeling, applications, processes, and licensing.
  • Support NX end users in applying Lam’s Best Known Methods (BKMs) and best practices in their design approaches and modeling techniques.
  • Provide advanced support for NX applications and related issues, handling complex incidents escalated from Level 1 support and resolving Level 2/3 issues in collaboration with affected end users. Issue resolution includes:
    • ServiceNow ticket intake and management
    • Problem documentation and tracking in ServiceNow, including detailed notes and resolution process records (e.g., written notes, meeting recordings, transcripts)
    • Direct engagement with end users to resolve issues
    • Ticket closure and confirmation of resolution with end users
  • Collaborate with CAE team members to resolve high-complexity, recurring, or widespread issues.
  • Develop and maintain technical processes and procedures for NX usage, including end-user instructions, training materials, and BKMs.
  • Present and implement new NX features, functions, and capabilities.
  • Serve as an advisor for Model-Based Definition (MBD) and Product Manufacturing Information (PMI) applications in NX.
  • Liaise with Siemens to address unresolved issues, submit incident reports to Siemens GTAC, and coordinate support as needed.
  • Manage and maintain NX license availability for end users.
  • Perform and support NX upgrades and patch deployments.
  • Support NX-Teamcenter integration, including processes and workflows for data connectivity and management.
  • Present and implement enhancements and new capabilities for NX-Teamcenter integration.
  • Manage electrical and mechanical NX interfaces for routed systems.
  • Maintain knowledge of NX data, file structures, and Bill of Materials (BOM) management.
  • Minimal travel required.

  Who We’re Looking For

  • Bachelor’s degree in Engineering or a related technical field, with a minimum of 8 years of related work experience in NX MCAD user and/or end-user support; or a Master’s degree with 6 years of experience; or a PhD with 3 years of experience; or equivalent experience.
  • Expert in NX MCAD usage and data management.
  • Current knowledge of NX MCAD applications and practices.
  • Experience working with service desk systems.

  Preferred Qualifications

  • Master’s degree in Engineering or a related technical field.
  • Knowledge of ECAD tools (Zuken E3.Series and Cadence OrCAD/Allegro).
  • Understanding of ECAD data management systems: ECAD EDM and Zuken DS-E3.
  • Experience with other mechanical CAD tools: CREO, SolidWorks, Solid Edge, Inventor, AutoCAD.
  • Experience working with ServiceNow or equivalent service platforms.
  • Experience with other MCAD software: CREO, SolidWorks, Solid Edge, Inventor, AutoCAD.

  Our Commitment

  We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

  Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

  Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.

  #LI-SG1

  Our Perks and Benefits

  
  
  At Lam, our people make amazing things possible. That’s why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.

• About the company

  Lam Research Corporation is an American corporation that engages in the design, manufacture, marketing, and service of semiconductor processing equipment used in the fabrication of integrated circuits.

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