JOB BRIEF
- Follow all guidelines for proper preparation of products, cake set up, ice cakes, decorate, etc.
- Understand and follow the authorized recipes strictly.
- Ice, decorate and finish cakes for customer special orders using airbrush, mixers, and computer photo producer. Train others in cake decorating basics.
- Stock and replenish counters with pastries, rotate merchandise for outdated product. Date and organize product in the case, the back, coolers and freezers.
- Read and comprehend labels, instructions, and basic items related to the job.
- Locate, read and follow production table or lists.
- Be familiar with department specials, ads, flyers, etc. and communicate these to the customers.
- Follow established procedures when operating bakery equipment including a cash register. Figure mathematical calculations including prices paid and change to be given.
- Handle customer requests and complaints promptly and courteously, follow the proper procedures for directing customers in obtaining refunds, returns, or exchanges and courteously explain price discrepancies to customers.
- Complete Opening, Crunch and Closing procedures as directed.
- Complete necessary paperwork to count down register.
- Understand and follow procedures established for the department, as well as cleaning and proper assembly and disassembly of the equipment.
- Understand and follow food safety procedures (for example: hand washing, refrigeration of product, etc.).
- Follow all policies and procedures designed to protect the company’s assets at all times.
- Maintain a clean and safe work and shopping area.
Secondary Job Duties:
- Restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost.
- Sweep floors, clean utensils and work tables, wipe counter tops, and front of display cases.
- Keep display cases, cooler and freezer organized and clean; clean walls, fans, drains, and equipment.
- Present favorable impression in dress, personal hygiene and business attitude.
- Notify management of associate theft, customer shoplifting, unauthorized mark downs or property defacement.
- Other duties assigned by management.
QUALIFICATIONS
- High School diploma or equivalent experience.
- Must be 18 years of age or older.
- Must demonstrate knowledge of baking techniques.
- Must be able to work as a team member and interact positively with customers.
- Capable of following verbal directions.

COMPETENCIES
Never- 0%, Occasionally- 1-33%, Frequently- 34-66%, Continuously- 67-100%

Physical Demands:
- Occasionally- Sitting, pushing and pulling up to 150 lbs., climbing up to 6 foot height, kneeling, and crouching.
- Frequently- Carrying up to 10 lbs., lifting up to 10 lbs., bending, balancing, stooping, and reaching waist/overhead level.
- Continuously- Standing on tile/concrete, walking on tile/concrete, manual dexterity, talking, seeing, hearing and smelling.

Safety Risk Factors:
- Occasionally-Loud noise, cluttered floor surface, contact with skin irritant, toxic exposure (see Material Safety Data Sheets), nuisance dust, fumes, sprays, and hazardous cleaning solutions.
- Frequently-Twisting of back and neck, slippery floor surface, and contact with sharp objects.
- Continuously-hazardous equipment (mechanical moving parts)

Other:
- Varied, irregular schedules.
- Working environment involves inside store location with controlled temperatures.