Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

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Why Ciena:

• We are big proponents of life-work integration and provide the flexibility and tools to make it a reality with remote work and potentially, part-time work.
• We believe an inclusive, diverse, and barrier-free work environment makes for empowered and committed employees.
• We recognize the importance of well-being and offer programs and benefits to support and sustain the mental and physical health of our employees and their families and also offer a variety of paid family leave programs.
• We are committed to employee development, offering tuition reimbursement and a variety of in-house learning and mentorship opportunities.
• We know that financial security is important. We offer competitive salaries and incentive programs, RSU’s (job level specific) and an employee share option purchase program.
• We realize time away to recharge is important. We offer flexible paid time off!
• Great work deserves recognition. We have a robust recognition program, with ongoing and enhanced awards for exemplary performance.

How You Will Contribute:

Mange the overall Logistics operational business demand for Mexico and other CALA countries as it pertains. There will be a focus on the Import / Export and Reporting requirements as well as a need for operational business excellence and a focus on both internal and external customers. Cover the revenue flow of goods will require interaction with stakeholders at both junior and mid-levels. It will require cross functional awareness and alignment with different internal organizations (Finance and Accounting, Commercial team, Project Managers, PLMs, Order Management).

• Serve as the main contact for CALA logistics solutions, support global logistics operations, assist in cash flow management, and maintain supplier KPIs for performance improvement.
• Ensure compliance with import/export regulations, coordinate with logistic suppliers for efficient shipments, and manage customs clearance in Mexico and other CALA countries as it pertains to avoid penalties for Ciena.
• Implement controls for import/export operations, keep shipment records updated, and participate in supply chain initiatives for operational optimization.
• Coordinate customs clearance to ensure timely delivery to customers in Mexico and other CALA countries.
• Responsible for the proper flow of goods on the inbound operation into Guadalajara.
• Review brokerage billing, schedule last mile deliveries, communicate daily with teams on shipment status, and resolve shipment issues.
• Support intercompany imports/exports, coordinate domestic deliveries, ensure smooth flow of goods into CALA countries.
• Prepare import reports for accounting, manage inventory, approve local carrier billing, maintain PODs, and coordinate the generation of required certificates for import of Ciena products (mainly in Mexico – NOMs).
• Maintain and improve relationship with Ciena partners (Logistics Service Providers, 3PLs, Brokers).

What Does Ciena Expect of You?

• Initiative – you’re a self-starter who works with limited direction and is committed to delivering against aggressive deadlines.
• A customer first mentality – what’s important to the customer is also important to you.
• Agility – with an ability to flex between the strategic and tactical, you manage competing and ever-changing priorities and maintain a balanced and methodical approach to problem solving.

• Communication expertise – you possess the ability to tailor your message and ideas to the audience to ensure understanding and consensus.
• The flexibility to work independently and as part of a broader team – you thrive in a team environment, are comfortable working independently, and know how to get things done in a virtual environment.
• Relationship builder – with a proven ability to influence at all levels, you’re able to quickly develop trusted connections and get work done through others.
• A commitment to innovation – you keep abreast of competitive developments and are always keen to formulate new ideas and problem solve.

The Must Haves:

• Must have experience with international logistics, with specific hands-on evidence.
• Practical experience in Mexico and CALA marketplace, preferably Telecommunications/Hi Tech industry.
• Must be experienced in import/export regulations.
• Strong Microsoft Word, Excel, and Outlook skills, working knowledge of Oracle.
• Must be able to speak and write in Spanish & English (Portuguese is a plus).
• Strong customer focus – Internal and External.
• Willingness to positively contribute to the overall success of the logistics team and go the extra mile during periods of high demand such as Quarter end or during key project phases.
  
• 10+ years of relevant work experience in the supply chain and logistics arena or business-related area
• 3+ years on supervisory role.
• Knowledge of import/export regulations.
• Experience working with 3PLs.

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