Centerstone
Call Center Agent- Indiana Based
This job is now closed
Job Description
- Req#: JR-023370
Employer Industry: Behavioral Health Services
Why consider this job opportunity:
- Salary up to $19.05 per hour
- Comprehensive benefits package including medical, dental, and vision health coverage
- 403b retirement plan with company match
- Paid time off and ten paid holidays
- Opportunities for continuing education and professional development
- Commitment to diversity, equity, and inclusion within the workplace
What to Expect (Job Responsibilities):
- Facilitate client intake by capturing demographic and insurance information for the electronic health record
- Serve as the first point of access for clients, providing compassionate care and effective referrals
- Address calls related to Medication Follow-Up Appointments with professionalism and courtesy
- Promote collaboration with other departments, community agencies, and mental health consumers
- Attend team meetings and training sessions to maintain compliance with ethical and clinical standards
What is Required (Qualifications):
- High School Diploma or GED required
- One to three years of administrative experience preferred
- Strong customer service skills and professional etiquette
- Familiarity with HIPAA rules and regulations
- Timely and accurate data entry skills
How to Stand Out (Preferred Qualifications):
- Previous experience in a call center or customer service role within the healthcare industry
- Proficiency in using electronic health record systems
- Active listening skills to effectively assist clients
- Ability to communicate effectively in written and verbal formats
- Experience with quality assurance practices in a healthcare setting
#BehavioralHealth #CustomerService #HealthcareJobs #DiversityAndInclusion #CareerOpportunity
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Call Centerstone at 1-877-HOPE123 (877-467-3123) for patient-focused, reliable, affordable mental health care and counseling services to help you heal, recover and live your best life.
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