Ticketmaster
Call Center Agent (Part-time)
This job is now closed
Job Description
- Req#: JR-64761
- Managing large amounts of inbound calls in a timely manner
- Following call center “scripts” when handling different topics
- Handling customer inquiries both by telephone and email
- Responding in writing to requests from help desk (Zendesk) & social media
- Researching required information using available resources (websites, manuals etc) etc.
- Managing and resolving customer complaints
- Providing customers with information
- Entering new customer data into system
- Updating existing customer data in order to maintain call centre (Call Center) database
- Processing orders
- Identifying and promoting priority issues to the Account Management team
- Routing calls to appropriate resource
- Following up customer calls where is necessary
- Documenting all call information according to standard operating procedures
- Other tasks as may be directed by the Line Manager or Supervisor
- 1 year experience on Call Center
- Deep knowledge of Ticketmaster (Tickethour) technology to enable support customers
- Proficient in MS Office products and call centre (Call Center) equipment/software programs
- Strong attention to detail
- Flexibility and adaptability as you will be dealing every day with different personalities
- Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Problem Solving
- Bachelor's degree in Customer Service or a related field (desired)
- Outstanding verbal communication skills along with active listening
- Ability to multi-task, set priorities and manage time effectively
Job Summary:
Call Center Agent (Part-time)
The call centre agent answers incoming calls from customers to complete orders/selling tickets, answer inquiries and questions, handle complaints, troubleshoot problems and provide information. Satisfying customers' needs and at the same time maintaining the good reputation of the company are the major call center agent’s responsibilities.
WHAT YOU WILL BE DOING
WHAT YOU NEED TO KNOW (OR TECHNICAL REQUIREMENTS)
YOU (BEHAVIOURAL REQUIREMENTS AND LINK TO TICKETMASTER PRINCIPLES)
Ticketmaster, Live Nation Entertainment, will be closed for a couple of weeks during the year-end holiday break, with operations resuming in the New Year. Please don’t be disheartened if we do not respond to you during this time, we will be in touch upon our return!
About the company
Ticketmaster Entertainment, Inc. is an American ticket sales and distribution company based in Beverly Hills, California with operations in many countries around the world.
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