RHA Health Services
Call Center Agent
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Job Description
- Req#: R56391
Employer Industry: Behavioral Healthcare
Why consider this job opportunity:
- Competitive compensation program with regular performance feedback and coaching
- Comprehensive healthcare benefits including medical, dental, vision, and wellness programs
- Opportunity for career advancement into supervisory and other roles within the organization
- Work-life balance with paid time off and flexible scheduling
- Free annual health screening and wellness coaching event
- Early access to earned wages through the Payactiv program
What to Expect (Job Responsibilities):
- Manage incoming calls for the employer's central call center
- Operate the ticketing system to route calls and close tickets
- Assist with inquiries from external callers
- Meet customer service team call handling goals
- Provide excellent customer service and maintain professional telephone and email etiquette
What is Required (Qualifications):
- High school diploma or GED
- 2-3 years of related experience or an equivalent combination of education and experience
- Proficiency with email and computer software for word processing and spreadsheets
- Strong customer service skills and the ability to listen actively
- Experience with Zendesk or other customer service ticketing systems is a plus
How to Stand Out (Preferred Qualifications):
- Previous experience in a call center environment
- Familiarity with behavioral healthcare services
- Multitasking abilities and a calm demeanor under pressure
- Knowledge of community resources for individuals with disabilities
- Strong verbal and written communication skills
#BehavioralHealthcare #CustomerService #CareerOpportunity #CompetitiveBenefits #GrowthPotential
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