• Job Description

  Req#: 89687
  Industry: Customer Service at a Nonprofit Organization for People Who Are Blind or Visually Impaired
  
  Why consider this job opportunity:
  - Competitive hourly pay rate of $18.00
  - Generous benefits package including paid vacation, holidays, sick days, insurance eligibility, and life insurance
  - Opportunity to work for a nonprofit organization dedicated to serving individuals with disabilities
  - Access to employee recognition events and a company-matched 401(k) plan
  - Convenient on-site amenities such as reasonably priced food options and micro-kitchens
  
  What to Expect (Job Responsibilities):
  - Provide high quality customer service assistance for inquiries related to I-PASS electronic tolling accounts, violations notices, billing issues, technical issues, and general map questions
  - Ensure speedy resolution of inquiries by utilizing all available resources
  - Adhere to privacy regulations and maintain up-to-date knowledge of Illinois Tollway regulations and policies
  - Update customer accounts accurately and maintain documentation of phone inquiries
  - Process credit card payments and make recommendations based on customer needs
  
  What is Required (Qualifications):
  - High School diploma or equivalent
  - Clear and professional English communication skills
  - 1 to 2 years of call center experience preferred
  - 1 to 2 years of customer service experience required
  - Bilingual English/Spanish skills are a plus
  - Minimum typing speed of 25 words per minute with 90% accuracy
  - Intermediate computer skills and ability to navigate multiple data screens
  - Excellent communication skills and ability to multitask
  - Successful completion of all assessments or tests associated with the position
  
  How to Stand Out (Preferred Qualifications):
  - Fluency in English and Spanish
  - Additional years of call center or customer service experience
  - Proficiency in typing with a higher speed and accuracy
  - Advanced computer skills and experience with various software systems
  - Strong problem-solving and data gathering abilities
  
  #customerService #callCenter #nonprofitOrganization #benefits #careerOpportunity
  
  We prioritize respecting candidate privacy and championing equal-opportunity employment. Central to our mission is partnering only with companies that echo this commitment. We strive to foster a fair, transparent, and secure hiring environment for all. Should you encounter any employer not adhering to these principles, please bring it to our attention immediately.
  
  Talentify isn't the EOR for this position. Instead, our role in this specific opportunity is to link outstanding candidates with a top-tier employer.

• About the company

  The Chicago Lighthouse is a world-renowned organization serving the blind, visually impaired, disabled and Veteran communities.

Notice