Golden Nugget Las Vegas
Call Center Agent
What's your preference?
Job Description
- Req#: 29075
Answer all incoming calls in a friendly, energetic and efficient manner.
Answer all incoming calls for all Golden Nugget properties.
Provide guests with information concerning the hotel amenities and services.
Obtain the necessary information from guest and utilize Casino Marketing Place (CMP) and Lodging Management System (LMS) to input reservations.
Suggest relevant upsells and convert calls into reservations.
Effective in following and achieving department sales goals.
Knowledgeable on options offered by the hotels and upsell those options. Willing to learn as options change.
The ideal candidate will have at least one (1) year of experience in a customer service setting, hotel/resort reservationist, front desk agent, or equivalent work experience.
Exceptional Customer Service skills are essential for this position.
Excellent communication skills, pleasant phone manner, excellent time-management skills, and the ability to multi-task several systems at once in a fast-paced environment.
Detail-oriented, energetic and self-motivated, able to type efficiently and accurately at a rate of 30 WPM.
A speed-test will be required to confirm at-home capability. 30mbps minimum download speed is required.
Experience with LMS/AS-400 is required.
Intermediate computer skills required, i.e. Web Browsing, Email, Typing
MS Outlook, Excel and Word
Multiple benefit plans to suit your needs
Paid Time Off
401K
Opportunities for advancement
Positive and respectful work environment where diversity is valued
Generous employee discounts on dining, retail, amusements, and hotels
Community volunteer opportunities
The ideal candidate will have at least one (1) year of experience in a customer service setting, hotel/resort reservationist, front desk agent, or equivalent work experience.
Exceptional Customer Service skills are essential for this position.
Excellent communication skills, pleasant phone manner, excellent time-management skills, and the ability to multi-task several systems at once in a fast-paced environment.
Detail-oriented, energetic and self-motivated, able to type efficiently and accurately at a rate of 30 WPM.
A speed-test will be required to confirm at-home capability. 30mbps minimum download speed is required.
Experience with LMS/AS-400 is required.
Intermediate computer skills required, i.e. Web Browsing, Email, Typing
MS Outlook, Excel and Word
Multiple benefit plans to suit your needs
Paid Time Off
401K
Opportunities for advancement
Positive and respectful work environment where diversity is valued
Generous employee discounts on dining, retail, amusements, and hotels
Community volunteer opportunities
Answer all incoming calls in a friendly, energetic and efficient manner.
Answer all incoming calls for all Golden Nugget properties.
Provide guests with information concerning the hotel amenities and services.
Obtain the necessary information from guest and utilize Casino Marketing Place (CMP) and Lodging Management System (LMS) to input reservations.
Suggest relevant upsells and convert calls into reservations.
Effective in following and achieving department sales goals.
Knowledgeable on options offered by the hotels and upsell those options. Willing to learn as options change.
OverviewHotel Reservation / Call Center Agents
Hotel Reservation / Call Center Agents support our Golden Nugget Hotels and Casinos. This position is centered out of the Golden Nugget Casino and Hotel in Laughlin, Nevada but could be a formal work from home position. Work from Home will be done upon satisfactory completion of on-site training.
Responsibilities
QualificationsWhat we offer you:
Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.
What we offer you:
Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.
About the company
The Golden Nugget Las Vegas is a luxury hotel and casino located in downtown Las Vegas, Nevada on the Fremont Street Experience.
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.