• Job Description

  Req#: 4475016
  Inbound Call Center Rep Phoenix Area $19****bilingual $20 Monday-Friday 10:30a-7p Must have exp Position Summary Epiq Systems Class Action business operates a call center to handle potential claimant inquires and claims. The incumbent for this position is responsible for answering inbound and outbound calls, processing email, chat and callback interactions. Essential Duties and Responsibilities • Professionally answer calls and address caller inquiries as needed. Route calls as needed to appropriate resource. • Perform research using available resources as needed to provide required information to callers. • Identify and escalate more complex issues to the research team • Complete necessary administrative work as needed and complete call logs accurately • Other projects as assigned by supervisor.
  
  salary: $19 - $19.01 per hour
  shift: First
  work hours: 10 AM - 7 PM
  education: High School
  
  Responsibilities
  
  Position Summary
  Epiq Systems Class Action business operates a call center to handle potential claimant inquires and claims. The incumbent for this position is responsible for answering inbound and outbound calls, processing email, chat and callback interactions.
  
  Essential Duties and Responsibilities
  
  • Professionally answer calls and address caller inquiries as needed. Route calls as needed to appropriate resource.
  • Perform research using available resources as needed to provide required information to callers.
  • Identify and escalate more complex issues to the research team
  • Complete necessary administrative work as needed and complete call logs accurately
  • Other projects as assigned by supervisor.
  
  
  
  
  Skills
  Active Listening
  Follow-up
  Empathy
  Call Center Support
  
  Qualifications
  Years of experience: 0 years
  Experience level: Entry Level
  
  Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
  
  
  Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
  
  At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
  
  Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
  
  Applications accepted on ongoing basis until filled.
  
  
  
  
  
  

• About the company

  We provide outsourcing, staffing, consulting and workforce solutions within the areas of engineering, accounting and finance, healthcare, human resources, IT, legal, life sciences, manufacturing and logistics, office and administration and sales and marketing.

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