• Job Description

  Req#: CALLC002687
  Employer Industry: Credit Union
  
  Why consider this job opportunity:
  - Starting pay of $19.00/hour, with a monthly performance incentive
  - Enjoy 11 paid holidays and generous paid time off to recharge and reset
  - Build your future with a 6% 401(k) match and receive a $700 annual contribution to your Health Savings Account
  - Access comprehensive medical, dental, vision, disability, and life insurance
  - Opportunities for career growth through leadership development and tuition assistance
  - Thrive in a purpose-driven, people-first culture where your impact matters
  
  What to Expect (Job Responsibilities):
  - Deliver extraordinary service by answering inbound calls and resolving member inquiries with professionalism and empathy
  - Assist members with day-to-day banking needs, including account inquiries and online banking support
  - Promote products and services by identifying member needs and recommending suitable solutions
  - Educate members on digital tools to help them bank confidently and independently
  - Maintain accurate documentation of member interactions and uphold compliance standards
  
  What is Required (Qualifications):
  - Previous customer service experience is required; contact center, retail banking, or hospitality experience is preferred
  - Strong communication skills with the ability to actively listen and convey information clearly
  - Ability to handle a high volume of member interactions with patience and accuracy
  - Comfort with technology, including navigating multiple systems and troubleshooting digital platforms
  - Strong problem-solving skills and sound judgment in handling member concerns
  
  How to Stand Out (Preferred Qualifications):
  - Experience in a contact center or retail banking environment
  - Familiarity with digital banking tools and platforms
  - Proven track record of meeting performance goals in a customer service setting
  - Commitment to upholding compliance and security standards in financial services
  
  #CreditUnion #CustomerService #CareerGrowth #FinancialWellness #PeopleFirstCulture
  
  We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
  We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

• About the company

  Serving members in all 50 states, you can achieve financial freedom with products and services that help you eliminate debt, save money and build wealth. Join us today!

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