• Job Description

  Req#: R1415208

  Medpages, an IQVIA business, is a Healthcare Data Management company. We work closely with those in the healthcare industry to accurately and methodically add, check, verify and maintain information in the healthcare industry - across the continent. We collect contact details of healthcare practitioners and organizations in Africa for the benefit of those in the healthcare industry, our clients and the public.

  Location is: Cape Town This position’s working hours are from: 8:00am-5:00pm Mondays to Fridays (excludes weekends and public holidays).

  Work mode: Hybrid (Home and Office)

  Responsibilities:

  • Communicate with healthcare practitioners across multiple channels and data capture the correct contact and personal details based on confirmation from the appropriate information partner and channel i.e. website, client files, email, and telephone calls
  • Research the internet to obtain information for healthcare practitioners
  • Accurately capture information and ensure quality standards are adhered to so that the highest quality standards are achieved
  • Capture all relevant information accurately and geocode every record
  • Use problem solving skills to locate practitioners and provide comprehensive notes
  • Make outgoing telephone calls and to verify the details of records on the Medpages database using appropriate questioning and listening skills.
  • Follow the correct processes and procedures as detailed by the company
  • Handle objections, complaints and queries from the customers and clients in a professional and polite manner ensuring the the company brand is upheld
  • Daily processing of internal and external client requests. Usage of all available tools to ensure thorough research before updating the Medpages platforms.
  • Identify ways of improving the database and communicate this to the leadership team
  • Provide regular feedback to the leadership team on difficulties and challenges when obtaining contact information from practitioners
  • Undertake administrative duties as & when required by the business
  • Work well in a team, assisting colleagues where possible to ensure a positive office environment.
  • Achieve the set daily and monthly targets
  • Recognize that each contact with a practitioner and/or member is an opportunity to enhance and grow the company brand. Therefore assist with queries for transferring calls to other Departments.
  • Daily self-management of tasks ensuring due dates are met and tasks are effectively prioritized.

  Requirements ( Skills and experience)

  • Ability to speak, write and understand French fluently

  • Ability to speak, write and understand English fluently

  • Ability to work well in a diverse team environment

  • Active listening and problem solving skills

  • Attention to detail

  • Communication skills

  • Customer service skills

  • Interpersonal skills

  • Organisational skills

  • Time management skills

  • Good typing skills

  • Ability to speak on the telephone

  • Computer skills – Google Docs, Gmail, Google Sheets, Microsoft (Word, Excel)

  • Customer experience and data capturing experience essential

  • Minimum 1 year Call center working experience or similar

  • Healthcare experience would be an advantage

  • Post matric qualifications would be beneficial

  IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com

• About the company

  IMS Health and Quintiles are now IQVIA. We are committed to providing solutions that enable healthcare companies to innovate with confidence, maximize opportunities and, ultimately, drive healthcare forward. We do this via breakthroughs in insights, t...

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