IGT
Call Center Associate I - Lottery (Home/Remote, RI)
This job is now closed
Job Description
- Req#: 16994
Employer Industry: Gaming and Entertainment
Why consider this job opportunity:
- Hourly pay of $22.50 for Rhode Island residents
- Shift differential (10%) for those who work 2nd shift hours that qualify
- Medical benefits starting on day one of employment
- 12 paid holidays plus 2 floating holidays per year
- 3 weeks of paid vacation per year, prorated in the first year
- Company-paid parental leave, life insurance, short-term disability, and long-term disability
What to Expect (Job Responsibilities):
- Answer inbound phone calls from lottery retailers regarding equipment issues, supply requests, and game information
- Connect with internal departments to resolve customer issues by conferencing or transferring calls as appropriate
- Accurately diagnose and troubleshoot terminal equipment issues and take appropriate action
- Utilize knowledge base to provide accurate information and troubleshooting steps
- Ensure detailed records of each retailer contact are maintained in the Customer Relationship Management (CRM) tool
What is Required (Qualifications):
- High School diploma or equivalent
- 1+ year of customer service experience within a call center or comparable industry
- General computer knowledge with basic data entry skills
- Must be an active listener and a clear communicator while working with various types of customers
- Good written and verbal communication skills
How to Stand Out (Preferred Qualifications):
- Experience from IT HelpDesk or End User Customer Service is a plus
- Knowledge of using technical manuals, basic IT troubleshooting, or similar is a plus
- Understanding of call center metrics and systems (schedule adherence, call management, etc.) is also a plus
#Gaming #CustomerService #RemoteWork #CareerOpportunity #CompetitivePayAbout the company
International Game Technology PLC, formerly Gtech S.p.A. and Lottomatica S.p.A., is a multinational gaming company that produces slot machines and other gaming technology.
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.